Welcome to Digital Direction, your source for Managed Telecom Solutions.
We help CIO’s, IT Directors and IT departments manage telecommunications by serving as their Managed Telecom Solutions team.
Our Managed Telecom Solution (MTS) enables us to acquire, provision, and support corporate telecommunications environment. MTS lifecycle capabilities include ordering and provisioning, inventory management, invoice auditing, expense management, contract and rate negotiation, and trouble ticket and billing helpdesk services.
Our unique mix of people includes Advisors with experience managing Fortune 2000 customers for major carriers and advocates with an average of 20+ years of back office carrier experience enabling Digital Direction to deliver an unmatched mix of cost control and operational efficiency for our customers.
Perhaps most important, our customers receive an advocacy based solution with guaranteed results averaging 35% reduction in total telecom spend, no sales “pitch” and substantially improved operational efficiency. Digital Direction is a company absolutely dedicated to helping customers reduce their telecom spend, leverage their communications environment, and creates a single point of contact for experienced advice and dedicated customer advocacy.
Principal Duties and Responsibilities:
Minimum of 7+ years Telecommunications experience. Role requires Project Management of large global enterprise MPLS, SIP, UcaaS, TEM, and Cloud.
Candidate needs to have very strong organizational skills and high attention to detail. Proficient knowledge in voice & data services. Ability to follow direction and independently accomplish a task in a timely manner. Must have superior skills in communication and issue resolution.
Review of Overall Responsibilities:
- Responsible and accountable for delivering medium to large projects on-time, on-budget, and meeting functional and quality specifications.
- Uses approved processes, templates, and tools to execute project delivery and receives waivers for acceptable exceptions.
- Experience with large international telecom initiatives involving multiple technologies, stake holders and business processes to align to a business benefit.
- Forecasts, manages, and reports on project financials, planned and actual project schedule, and resources utilization. Understands basic revenues models and cost to completion projections making decisions accordingly.
- Uses established scheduling techniques to derive the project schedules, identifies the critical path and potential risks. Effectively applying the scheduling standards and enforcing them with the project teams.
- Identifies resources needed to complete work and collaborates with resource manager(s) to assemble appropriate skills/teams and resources.
- Manages Issues, risks, and changes using appropriate and agreed upon processes.
- Understands and communicates impact of organizational process changes.
- Known for you attention to detail- to the point that other people notice.
- Facilitates Project Reviews and provides information for audits, status reports, and Executive review meetings.
- Good at finding resolution and catching client needs before they have to ask.
- Leads Project Team to maintain project work plans and draft required deliverables.
Review of Daily Responsibilities:
Assist the internal Sales and Operations groups, as needed.
Review of Qualifications:
7+ years working in Telecommunications related field.
Must have excellent customer service skills and interpersonal skills. Must have working knowledge of PC and applications.
Must have advanced level skills in MS Office. Ability to work under pressure and to multi-task Proactive, self-motivated and determined attitude. PMP certification an added plus.
This job can be performed remotely with the understanding that the remote employee may be asked to attend in-person meetings and/or events with reasonable notice.
