About the Department

TEMPORARY - INFORMATION SYSTEMS TECHNICIAN I

Temporary staff are limited to 24–27 hours per week, on days and hours to be determined, and may work no more than 980 hours total within the CalPERS fiscal year (July 1 – June 30).

SUMMARY DESCRIPTION

To provide technical support in response to the more routine help desk requests; to operate data processing systems and peripheral equipment; and to provide administrative support related to information technology activities.

DISTINGUISHING CHARACTERISTICS

This is the entry level class in the Information Systems Technician series. Positions in this class typically have little or no directly related work experience. The Information Systems Technician I is distinguished from the II level by the performance of less than the full range of duties assigned to the II level.

SUPERVISION RECEIVED AND EXERCISED

Receives immediate supervision from a higher level supervisor or manager.

EXAMPLES OF DUTIES - The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Prioritize and schedule jobs and run reports.
Maintain various logs related to system failures and activities performed.
Monitor and maintain the Agency’s midrange/PC and serve as systems administrator for various third party applications.
Maintain master files and data integrity, identifying and correcting data, as required.
Research hardware and software and obtain price quotes from vendors; process requisitions and purchase orders.
Receive and respond to the more routine Help Desk calls related to hardware and software support.
Participate in the administration of contracts with outside vendors, ensuring the proper documentation is received and processed.
Build and maintain positive working relationships with co-workers, other Agency employees and the public using principles of good customer service.
Perform related duties as required.

QUALIFICATIONS
KNOWLEDGE OF:

Midrange commands, operation and security, depending on assignment.
PC commands, operation and security, depending on assignment.
Principles and practices of information technology.
Personal computer, including hardware and software and related peripheral equipment, depending on assignment.
Midrange systems, including hardware and software and related peripheral equipment, depending on assignment.
Routine hardware and software troubleshooting practices
Methods for the monitoring and maintenance of workstations and associated equipment.
Methods of maintaining data integrity and accuracy.
Modern office equipment including use of word processing, database and spreadsheet applications.
Principles and practices of customer service.

ABILITY TO:

Effectively and efficiently operate a variety of peripheral equipment.
Monitor operating systems and identify and resolve operational issues.
Review and identify data errors.
Maintain accurate operating records.
Troubleshoot and resolve routine hardware and software issues.
Make accurate arithmetical calculations.
Understand and carry out verbal and written instructions.
Spell correctly and use proper English.
Operate a computer using word processing, business software and other office equipment.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.

WORKING CONDITIONS:

Work is generally carried out in an office setting.
Frequently sit at a desk and in meetings for long periods of time.
Frequently twist to reach equipment and perform simple grasping and fine manipulation to write and use keyboard and other office equipment.
Occasionally lift up to 50 pounds.

Experience and Education–Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:

Three years of experience involving the operation of midrange and/or personal computers.

Education:

Equivalent to completion of the twelfth grade. An Associate’s degree in Computer Science is highly desirable.

License or Certificate:

Possession and maintenance of a valid California driver’s license and acceptable driving record.

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

Benefits

Why Work at PCWA?

Regular Employee Benefits

Vacation
Vacation leave ranges from 12 days per year to 25 days per year depending upon the bargaining unit and years of service.

Holidays
Thirteen holidays, three of which are floating, are provided each year. Floating holiday hours are pro-rated for new hires based on time left in the year after hire.

Sick Leave
Twelve days of sick leave are provided each year with unlimited accrual.

Management Leave
Management employees receive 72 hours of paid administrative leave per year. Management leave hours are pro-rated for new hires based on time left in the year after hire.

Health Insurance
PCWA participates in the CalPERS health insurance program offering seven HMOs (Anthem Select and Anthem Traditional, Blue Shield Access + and Blue Shield Trio, Kaiser Permanente, UnitedHealthcare, and Western Health Advantage) and two PPOs (PERS Platinum and PERS Gold). The Agency's current monthly contribution towards the premium is:

Employee only
$1,301.95
Employee +1
$2,039.00
Employee + Family
$2,651.00

Dental Insurance
Dental coverage is provided for employees and dependents through Delta Dental, with the employee premium fully paid by the Agency.

Vision Insurance
Vision coverage is provided for employees and dependents through Vision Service Plan, with the employee premium fully paid by the Agency.

Life Insurance
Term life insurance in an amount equal to twice the employee’s annual salary is provided by the Agency, with a maximum coverage amount of $400,000. Additional coverage may be purchased.

Disability Insurance
Long-term disability insurance is provided to employees providing a benefit of 66.67% of gross monthly earnings (following a 90-day waiting period).

Deferred Compensation
Two deferred compensation programs are offered (CalPERS and Empower) allowing employees to save and invest through pre-tax or post-tax payroll deductions.

Flexible Spending Account
PCWA employees are able to set aside money on a tax-free basis to pay for certain medical, dental, vision, or dependent care expenses not covered under the Agency’s insurance plans.

Public Employees Retirement System (CalPERS)
New Members: 2.0% @ 62; employee pays 50% of "normal cost," as determined by CalPERS. As of July 1, 2023, that amount equals 7.50%.

Classic Members: 2.7% @ 55, single highest year; employee pays 8.0% of their salary towards the employee's retirement contribution.

Social Security
The Agency does participate in Social Security.

Questions?
For more information, visit the Benefits Page of our website: Employee Benefits Summary | pcwa.net. For any questions, please contact Placer County Water Agency Human Resources at (530) 823-4958 or email [email protected].

Supplemental Questions

I have fully completed the “Employment History” section of my application, including providing information about my current/most recent experience. I understand that attaching my resume does NOT serve as a replacement for filling out the "Employment History" section of my application. I understand that if my employment history is not complete, including dates of employment, duties, etc., that it will be assumed that I have no employment history.

Describe your applicable experience, education, and background to support qualifications for this position. Indicate how your experience and/or education/training has prepared you to be successful in this position.

I have reviewed my application responses for this job posting and I am ready to submit my application as complete.

Required Question

Agency Information

Employer: Placer County Water Agency (CA)
Address: 144 Ferguson Road

Auburn, California, 95603
Phone: 530-823-4958
Website: https://www.pcwa.net

TEMPORARY - Information Systems Technician I

Job description

About the Department

Benefits

Supplemental Questions

Agency Information

About Placer County Water Agency

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