Be able to run and execute cash and non-cash procedures in a branch in order to provide the client with the service needed
Be able to:
- review a document / contract (e.g. check signature)
- scan it
- store it in the proper way
Be able to use front-office applications during sales and post-sales moments with enterprises (e.g. mortgages disbursement..)
Be able to use front-office applications during sales and post-sales moments (e.g. current account opening, cards issuing..)
Knowledge of different current accounts, debit cards and credit cards to offer proper solutions to customer needs
Be able to use tools that manage interactions with customers such as technical support, customer services, after-sales support and direct communication
Be able to manage communication with customers to ensure a consistent and satisfactory customer experience, be able to understand their potential needs or problems and to find the best fitting solution
Be able to sell products to the clients "face to face"
Be able to plan in the short-medium term and execute activities aiming to acquire new customers, by identifying commercial attraction vehicles
Be able to show empathy in order to prevent any kind of symbolic violence and isolation and to guarantee a considerate attention to everyone. It should include a capacity to understand various verbal and non-verbal communication of sentiment and feeling