At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Analyze recurring fault patterns and trends to identify and mitigate potential future network issues.

DUTIES AND RESPONSIBILITIES:

• Perform intra-domain Problem Management process, providing incident ticket assessment, root cause analysis, and permanent fix solutions.

• Proactive identification of potential threats and vulnerabilities in the network

• Collaborates and works with team members, stakeholders, and external partners to deliver technical solutions and projects.

• Provides inputs in crafting reports to effectively deliver network performance and recommend timely solutions.

• Collaborates within the team to reinforce Network Fault Analytics and drive network sustainability.

• Support in ticketing process and guidelines updating

• Supports the crafting of reports to effectively deliver network performance and showcase recommended solutions.

• Collaborates with internal and external teams on the network performance improvement, providing action plans.

• Actively participates in SAT/ISAT/HAT activities, leveraging expertise to ensure smooth implementation and minimize service impact.

KPIs:

1. Meet service assurance targets (MTTR, network health check closure, incident reduction)

2. Attain high network availability

3. Hit performance targets (utilization, latency etc.)

4. Vulnerability, Problem and PFT closing
 

TOP 3-5 DELIVERABLES:

1. NFA/Known Vulnerability prioritization with CoE and Projects

2. Network health, performance, and known vulnerability tracking  and impact mitigation

3. PFT monitoring, Core and Access open ticket processing, analysis and broadcast

4. Network BCM Updates, Assessment and Management

5. Periodic report creation and presentation to customers

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.