Job Summary
Responsible for the operational administration, maintenance, catalog fulfillment, and day-to-day support of core IT Service Management (ITSM) modules and foundational CMDB data. This role requires flexibility to participate in a 24/7 on-call rotation to support major incident management and critical platform availability. Key Responsibilities • Administer ITSM applications: Incident, Problem, Change, Service Catalog, Request Management, SLA Management, and Knowledge Base. • On-Call & 24/7 Support: Participate in a scheduled 24/7 on-call rotation to provide L2/L3 administrative support for critical (P1/P2) incidents, system outages, and priority fulfillment issues. • Handle user administration, role assignments, group management, assignment rules, and notification updates. • Maintain CMDB/CSDM health for core IT services, including CI relationship updates and orphan record cleanups. • Build and modify standard Service Catalog items, record producers, and Flow Designer workflows (no custom code/scripting required). • Conduct regular queue monitoring and backlog management across ITSM tickets. • Qualifications & Working Conditions • 3+ years administering ServiceNow ITSM in an enterprise environment. • Certifications: Certified System Administrator (CSA) required; CIS-ITSM preferred. • Flexibility: Willingness to work non-standard hours, weekend shifts, and 24/7 on-call rotations as scheduled.
Key Responsibilities
Responsible for the operational administration, maintenance, catalog fulfillment, and day-to-day support of core IT Service Management (ITSM) modules and foundational CMDB data. This role requires flexibility to participate in a 24/7 on-call rotation to support major incident management and critical platform availability. Key Responsibilities • Administer ITSM applications: Incident, Problem, Change, Service Catalog, Request Management, SLA Management, and Knowledge Base. • On-Call & 24/7 Support: Participate in a scheduled 24/7 on-call rotation to provide L2/L3 administrative support for critical (P1/P2) incidents, system outages, and priority fulfillment issues. • Handle user administration, role assignments, group management, assignment rules, and notification updates. • Maintain CMDB/CSDM health for core IT services, including CI relationship updates and orphan record cleanups. • Build and modify standard Service Catalog items, record producers, and Flow Designer workflows (no custom code/scripting required). • Conduct regular queue monitoring and backlog management across ITSM tickets. • Qualifications & Working Conditions • 3+ years administering ServiceNow ITSM in an enterprise environment. • Certifications: Certified System Administrator (CSA) required; CIS-ITSM preferred. • Flexibility: Willingness to work non-standard hours, weekend shifts, and 24/7 on-call rotations as scheduled.
Skill Requirements
Responsible for the operational administration, maintenance, catalog fulfillment, and day-to-day support of core IT Service Management (ITSM) modules and foundational CMDB data. This role requires flexibility to participate in a 24/7 on-call rotation to support major incident management and critical platform availability. Key Responsibilities • Administer ITSM applications: Incident, Problem, Change, Service Catalog, Request Management, SLA Management, and Knowledge Base. • On-Call & 24/7 Support: Participate in a scheduled 24/7 on-call rotation to provide L2/L3 administrative support for critical (P1/P2) incidents, system outages, and priority fulfillment issues. • Handle user administration, role assignments, group management, assignment rules, and notification updates. • Maintain CMDB/CSDM health for core IT services, including CI relationship updates and orphan record cleanups. • Build and modify standard Service Catalog items, record producers, and Flow Designer workflows (no custom code/scripting required). • Conduct regular queue monitoring and backlog management across ITSM tickets. • Qualifications & Working Conditions • 3+ years administering ServiceNow ITSM in an enterprise environment. • Certifications: Certified System Administrator (CSA) required; CIS-ITSM preferred. • Flexibility: Willingness to work non-standard hours, weekend shifts, and 24/7 on-call rotations as scheduled.
Other Requirements
Responsible for the operational administration, maintenance, catalog fulfillment, and day-to-day support of core IT Service Management (ITSM) modules and foundational CMDB data. This role requires flexibility to participate in a 24/7 on-call rotation to support major incident management and critical platform availability. Key Responsibilities • Administer ITSM applications: Incident, Problem, Change, Service Catalog, Request Management, SLA Management, and Knowledge Base. • On-Call & 24/7 Support: Participate in a scheduled 24/7 on-call rotation to provide L2/L3 administrative support for critical (P1/P2) incidents, system outages, and priority fulfillment issues. • Handle user administration, role assignments, group management, assignment rules, and notification updates. • Maintain CMDB/CSDM health for core IT services, including CI relationship updates and orphan record cleanups. • Build and modify standard Service Catalog items, record producers, and Flow Designer workflows (no custom code/scripting required). • Conduct regular queue monitoring and backlog management across ITSM tickets. • Qualifications & Working Conditions • 3+ years administering ServiceNow ITSM in an enterprise environment. • Certifications: Certified System Administrator (CSA) required; CIS-ITSM preferred. • Flexibility: Willingness to work non-standard hours, weekend shifts, and 24/7 on-call rotations as scheduled.