Tutoring Support Supervisor (Program Support Supervisor 2)

Location: Spokane CC Main Campus Spokane

Department: SCC Tutoring Services

Salary Range: $4,108 - $5,506

Starting salary for this position is: $4,108 (Monthly)

Employees hired at the entry step of this range receive salary step advancement after six months and every 12 months thereafter. An employee hired at anything higher than the entry step of the range will have salary step advancement after 12 months and every 12 months thereafter until they reach the top of the salary range. Each salary step advancement will be approximately a 5% increase.

About Us 

Spokane Community College, part of Spokane Colleges, serves 15,000 students with career technical, liberal arts, and adult education programs in Spokane and surrounding rural communities.

Applications will be accepted until 4:00 p.m. PST on 08/20/2026. The application process will not be available after this time. To ensure consideration make sure your application is completed and submitted as soon as possible. Applications will only be accepted prior to 4:00 p.m. on the closing date.

About the Tutoring Support Supervisor (Program Support Supervisor 2)

JOB SUMMARY

Under the general direction of the Associate Dean of Instructional Support Services, the Tutoring Support Supervisor oversees the day-to-day operations of Tutoring Services and supervises work-study students and part-time hourly tutors. The primary purpose of this position is to supervise tutors and recruit, onboard, train, and track student and support staff employees as well as coordinate faculty involvement.

DUTIES AND RESPONSIBILITIES

• Support the Associate Dean with oversight of the day-to-day operations of Tutoring Services employees, center locations, online tutoring, and supplemental programming. *


• Recruit, interview, and hire work-study and part-time hourly tutors. *


• Partner with outside college and university work-study program managers to recruit, hire, report time, and navigate challenges with work-study students from other institutes of higher education. *


• Supervise (train, schedule, observe, evaluate, and discipline) institutional, federal, and state work-study and part-time hourly employees, adhering to all district rules and regulations ensuring efficient operations of Tutoring Services. *


• Inform and educate tutors about behavior and performance expectations, provide timely and accurate feedback regarding performance, and ensure performance and behavioral problems are corrected promptly and effectively. *


• Schedule tutors and ensure sufficient hours and staffing for centers and online tutoring. *


• Maintain manual and electronic filing systems related to tutor hiring, separation, performance, and certification requirements ensuring accuracy of data input into electronic database systems and generating reports as required. *


• Assist the Associate Dean as a liaison to faculty to ensure sufficient tutoring coverage in requested subject areas. *


• Address student complaints and provide appropriate referrals to internal and/or external resources that serve student needs. *


• Maintain Tutoring Services communications materials (signage, brochures, posters, flyers, web pages, forms and other materials) and represent Tutoring Services at on and off campus events as needed. *


• Assist the Associate Dean with required tutor trainings and presentations. *


• Monitor resource needs and purchase materials for use in Tutoring Services as needed. *


• Assist the Associate Dean with the development of program policies and budget allocation. *


• Travel to off-site tutoring locations (i.e., Northern Counties) as needed.


• Serve on committees at SCC as requested.


• Model professional decorum and mutual respect in all personal interactions. *


• Comply with district policies, procedures and directives, state and federal regulations, orders and statutes and collective bargaining agreements. *


• Support and advance the Spokane Colleges strategic plan, and perform related duties as required. *

* Indicates this is an essential duty.

COMPETENCIES

• Manages Complexity


• Decision Quality


• Action Oriented


• Plans & Aligns


• Ensures Accountability


• Drives Results


• Collaborates


• Persuades


• Courage


• Instills Trust


• Self-Development


• Nimble Learning

Learn more about our competencies.

MINIMUM QUALIFICATIONS

• Associate degree from an accredited institution. Or an equivalent combination of education and experience that demonstrates the candidate meets all competency requirements for this position.


• Experience as a tutor, Supplemental Instructor, Teacher’s Assistant, or similar.


• Experience supervising employees and completing required employee evaluations.


• Knowledge of state and federal privacy laws, rules, and regulations.


• Experience using computers, spreadsheets, databases, and word processing software.


• Ability to interpret and comply with rules, polices, and procedures.


• Excellent customer service skills using both verbal and written communication.


• Ability to work independently.


• Ability to work on and pivot between multiple tasks and handle difficult situations in a calm and professional manner.

DESIRED QUALIFICATIONS

• Bachelor’s degree or higher from an accredited institution.


• One or more years of experience supervising tutors.


• Experience with recruitment, hiring, and evaluation of staff.


• Two or more years of increasingly responsible experience within a tutoring environment.


• Knowledge of College Reading and Learning Association (CRLA) tutor training and certification.

PHYSICAL REQUIREMENTS

• Work in a semi-open office setting with frequent interruptions and background noise. 


• Work is sedentary.


• Frequent use of computers and exposure to terminal screens.


• Visual focus and strain.


• Work directly with students/clients. 


• Frequent repetitive hand/wrist motions and finger manipulation.


• Frequent oral and auditory communication with others.

CONDITIONS OF EMPLOYMENT

• Full-time schedule (12 months, 40 hours per week).


• 6-month probationary period.


• This position is overtime eligible.


• May require local or regional travel.


• Criminal background check required.


• May be required to work alternate shifts.


• This position is covered under a collective bargaining agreement. Membership is optional.

Person hired must be able to provide acceptable documentation of U.S. Citizenship or lawful authorization to work in the United States. This is an absolute condition of employment. An offer of employment will not carry with it any responsibility or obligation on the part of the district to sponsor an H1-B visa. In addition, the Spokane Colleges maintain a drug-free work environment and prohibits all smoking in the college buildings and state-owned vehicles. Must be able to successfully work in and promote a multicultural work and education environment.  

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. Once an applicant is chosen for a position, they are required to complete and submit a declaration regarding sexual misconduct and investigation per state law.

Benefits Information

Medical, dental, life and long term disability insurance benefits are provided as currently administered under Public Employees Benefits Board; WA State Retirement Plan; vacation and sick leave begin to accrue at the rate of 11.33 hours vacation and 8 hours sick leave per month, upon employment. (For positions that are less than full time, leave accruals will be prorated to the percentage of the position.) This position is designated a bargaining unit position and union membership is not a condition of employment. Leave accruals and usage are governed by the WFSE collective bargaining agreement.

Public Employees Benefits Board

Additional benefits information

Required Application Materials

To qualify for consideration, applicants must meet required competencies and submit a complete application packet, which includes the following:

• Cover letter - addressing your qualifications relevant to the responsibilities of this position.
  


• Resume.
  


• References – the names, addresses, and phone numbers of three professional references.

For questions regarding a job application or the hiring process, or if you require an accommodation during the application or interview process, please contact HR at [email protected]. 

Equal Opportunity Institution

Spokane Colleges provides equal opportunity in education and employment and does not discriminate on the basis of race, color, creed, religion, national origin, citizenship or immigration status, age, sex, pregnancy or related conditions, sexual orientation, gender identity or expression, marital status, genetic information, disability, veteran or military status, or use of a trained guide dog or service animal. Spokane Colleges complies with applicable federal and state civil rights laws, including Titles VI and VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, the Americans with Disabilities Act, and Washington state nondiscrimination laws.

Direct all inquiries or grievances regarding access, Title IX, ADA, equal opportunity compliance, and/or grievances to:
Frederick Davis, MA
Chief Human Resources Officer
Spokane Colleges
P.O. Box 6000, MS1004
Spokane, WA. 99217-6000
509-434-5040 / [email protected].