Description
MX Unified Alternative Fulfillment (UAF) includes a variety of programs: Direct Fulfillment (DF) and Vendor Flex (VF). Through these programs, Amazon works hand in hand with a wide range of vendors to ship products from their warehouses directly to our customers. The External Fulfillment Program Manager acts as the crucial bridge between operational teams and Leadership. Through direct involvement in daily operations, this role identifies and implements continuous improvement initiatives, ensuring seamless operational excellence in the interactions between our customers, vendors, and operations teams.
Key job responsibilities
• Drive program performance through comprehensive analysis of operational metrics and KPIs.
• Lead deep-dive investigations into program challenges and opportunities.
• Design, propose and implement strategies to optimize the program.
• Partner with cross-functional teams to ensure program alignment and success.
• Identify and execute improvement initiatives to enhance seller and customer experience.
• Manage and streamline the escalation process by establishing clear protocols, filtering critical issues,
and ensuring timely resolution of high-priority matters requiring leadership attention.
• Analyze program health metrics.
A day in the life
As the Unified Alternative Fulfillment Program Manager, you'll be at the heart of our logistics operations, driving excellence through data-driven decisions and strategic improvements. Your day will combine reviewing operational dashboards, conducting deep-dive analyses, and managing critical escalations. You'll coordinate with multiple stakeholders while serving as the key liaison between operations and leadership. From analyzing seller performance data to leading improvement workshops, you'll blend analytical thinking with practical problem-solving to drive program success.
About the team
At Amazon, we embrace differences and foster inclusion, reinforced by our 14 Leadership Principles that encourage diverse perspectives, curiosity, and trust. We believe balance between personal and professional life is critical to fulfillment, offering flexibility in working hours. Our team celebrates knowledge sharing and mentorship across a broad mix of experience levels and tenures. We're dedicated to supporting new members and assigning projects that develop well-rounded professionals, prioritizing your career growth every step of the way.
Key job responsibilities
• Drive program performance through comprehensive analysis of operational metrics and KPIs.
• Lead deep-dive investigations into program challenges and opportunities.
• Design, propose and implement strategies to optimize the program.
• Partner with cross-functional teams to ensure program alignment and success.
• Identify and execute improvement initiatives to enhance seller and customer experience.
• Manage and streamline the escalation process by establishing clear protocols, filtering critical issues,
and ensuring timely resolution of high-priority matters requiring leadership attention.
• Analyze program health metrics.
A day in the life
As the Unified Alternative Fulfillment Program Manager, you'll be at the heart of our logistics operations, driving excellence through data-driven decisions and strategic improvements. Your day will combine reviewing operational dashboards, conducting deep-dive analyses, and managing critical escalations. You'll coordinate with multiple stakeholders while serving as the key liaison between operations and leadership. From analyzing seller performance data to leading improvement workshops, you'll blend analytical thinking with practical problem-solving to drive program success.
About the team
At Amazon, we embrace differences and foster inclusion, reinforced by our 14 Leadership Principles that encourage diverse perspectives, curiosity, and trust. We believe balance between personal and professional life is critical to fulfillment, offering flexibility in working hours. Our team celebrates knowledge sharing and mentorship across a broad mix of experience levels and tenures. We're dedicated to supporting new members and assigning projects that develop well-rounded professionals, prioritizing your career growth every step of the way.
Basic Qualifications
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Speak, write, and read fluently in English
- Speak, write, and read fluently in Spanish
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Speak, write, and read fluently in English
- Speak, write, and read fluently in Spanish
Preferred Qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
