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Posted 5mo ago

Unit Manager-Transaction Processing

@ Mphasis
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Bangalore, Karnataka, India
OnsiteFull Time
Responsibilities:managing team, conducting appraisals, handling clients
Requirements Summary:5-8 years experience with minimum 1 year team handling; graduation and valid passport required; knowledge of banking & capital markets, SLA and people management; MS Office and reporting skills; ASPPA RPF preferred.
Technical Tools Mentioned:Microsoft Office
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Job Description

Job Details

  • Location: Bangalore
  • Experience: 5 - 8 Years
  • Business Unit: DR - BPS
  • Job Type: Full Time
  • Openings: 1

Role Description

Job Description

Job Summary –

Overall 1+ years of team handling experience. Knowledge and/or experience in Banking and capital markets.

Role & Responsibilities: 

  1. Manage team effectively and become a successful interface between the team and internal/external customers and/or company 
  2. Be directly responsible towards fostering the development of the team by motivating them and ensuring career advancement and a long-lasting and fruitful relationship of the team with the Company through timely & constructive feedback and counseling  
  3. Provide constructive feedback from time to time and ensure performance of the team 
  4. Conduct performance appraisals and monthly one to ones 
  5. Should manage daily client meetings 

Skills/Domain required:  

  1. People and Client Management
  2. SLA and Team Management
  3. Good communication and decision-making skills
  4. MS Office and Reporting skills
  5. Time management skill
  6. Collaborative and team player
  7. Ability to motivate the team
  8. Critical thinking skills as well as emotional intelligence
  9. Ability to deal with disciplinary/conflicting situations
  10. Ability to perform under pressure
  11. Effective task management and organized
  12. Industry certifications (ASPPA RPF) will be added advantage.

Process Requirement:

  • Valid Passport
  • Graduation
  • Shift – Night (Flexible)
  • 5-8 years overall experience and minimum 1 year of Team handling experience
  • Domain – Should have in-depth knowledge (Knowledge in cost basis, Banking and Capital markets will be an added advantage)

Selection Process:

  • Initial screening by HR
  • Personal Interview by panelists
  • Final Round with PDH 

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Skills

Experience in International BPO, team handling, investment banking, people management