Job Title: Walmart Customer Service & Data Entry Specialist

Job Description:

The Walmart Customer Service & Data Entry Specialist is responsible for managing customer interactions, processing orders, and maintaining accurate data entry within Walmart Marketplace. This role requires expertise in handling inquiries, resolving order issues, updating inventory, and ensuring seamless operations across multiple eCommerce platforms such as Amazon, eBay, and Shopify.

Key Responsibilities:

• Customer Service: Respond to inquiries, resolve order issues, process refunds, and provide excellent support via chat, email, and phone.
• Order Processing: Enter, update, and verify Walmart orders, ensuring accuracy and timely fulfillment.
• Inventory Management: Maintain stock accuracy, update inventory levels, and synchronize data across platforms.
• Returns & Refunds: Process return requests, coordinate replacements, and handle refund transactions efficiently.
• Data Entry & Reporting: Ensure accurate entry of order details, customer information, and financial transactions into Walmart Seller Account.
• Third-Party Coordination: Communicate with suppliers and logistics partners to ensure timely deliveries.
• Account Monitoring: Track Walmart account performance, report discrepancies, and optimize workflows.
• Multi-Platform Management: Assist with operations on Amazon, eBay, Shopify, and other eCommerce platforms.

Qualifications:

• Experience: Minimum 2-3 years of experience in Walmart Seller Central or eCommerce order processing.
• Education: Bachelor's degree in Business, Marketing, or a related field (preferred but not required).
• Skills:
• Strong proficiency in data entry with high accuracy and attention to detail.
• Excellent customer service skills with experience in chat, email, and phone support.
• Knowledge of inventory management and order tracking systems.
• Familiarity with eCommerce platforms like Amazon, eBay, and Shopify.
• Proficiency in Microsoft Office, Excel, and Google Sheets for tracking sales and reports.
• Ability to multi-task and prioritize tasks in a fast-paced environment.
• Strong written and verbal communication skills in English.
• Problem-solving mindset to handle complaints and order discrepancies.