Job Title: Work-Based Learning Coordinator
Reports to: Partner Services Supervisor
Position Classification: Non-Exempt
Wage range: $19 - $21/hour, $39,520 - $43,680 annually
Primary Objectives of Position: Leads the design, implementation, and oversight of work-based learning (WBL) activities to connect job seekers with employers through structured, compliant pathways that align with business needs and workforce system priorities.
This position is hybrid, with a combination of remote work and an in-office presence. Travel throughout Borderplex area required.
Essential Job Functions:
• Designs, implements, and oversees work-based learning activities, including OJT and work experience, in compliance with applicable program requirements
• Engages employers to identify suitable WBL opportunities aligned with business needs and regional labor market demand
• Collaborates with Board Business Services staff to align WBL strategies with employer outreach and sector initiatives
• Works closely with TWC Merit Staff and Employment Service Specialists to ensure seamless employer and participant engagement
• Coordinates participant placements, onboarding, and progression through WBL activities Monitors participant performance, employer satisfaction, and retention outcomes related to WBL placements
• Ensures accurate documentation, service coding, and data entry for WBL activities
• Coordinates with the Corporate Work-Based Learning Specialist to ensure employer-of-record payroll guidance and access to compliant payroll processes
• Identifies and resolves issues related to WBL placements to protect performance outcomes and customer experience
Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate.
Required Competencies: Extreme Customer Service focus, ability to utilize coaching techniques to drive exceptional performance and quality results, learning orientation, communication proficiency, teamwork orientation, technical capacity.
Qualifications:
Education: Bachelor's degree or equivalent
Credentials: Certified Workforce Development Professional credential preferred
Experience: Two years workforce or employer engagement experience
Skills/Abilities: Employer relations, compliance tracking, coordination
Technology Requirement: Position requires strong technology proficiency, including use of workforce information systems, Microsoft 365 applications, electronic case management, virtual service delivery tools, and evolving AI-enabled platforms in a paperless environment. Experience working within the Work In Texas system preferred. Successful completion of a basic IT skills assessment is required.
Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.
Benefits: We offer a comprehensive benefits package that includes health, dental, life, and disability insurance; paid time off and paid holidays; a 401(k) retirement plan; flexible spending accounts; and tuition assistance.