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1 ai quality manager job at 1 company in Topeka, KS

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Care Center Manager (45895)
Manhattan or Overland Park
OnsiteFull Time
Landmark National Bank
Landmark National BankNASDAQ: LARK: Provides community banking and financial services to Kansas residents.
Provide strategic leadership and day-to-day oversight of a centralized call/contact center, lead and develop teams, use contact center technology and data to improve service, ensure compliance; supervisory experience preferred.
call routing, IVR, workforce management, call recording, quality management, chat, secure messaging, reporting platforms, automation tools, CRM, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, artificial intelligence
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