Hell's Kitchen • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Hell's Kitchen • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Hell's Kitchen • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Hell's Kitchen • 50 milesRemote · Hybrid · Onsite · Field · All Environments
8 call center director jobs at 7 companies in Hell's Kitchen, NY
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Assistant Director Call Center
Brooklyn, New York, United States
$97k-$116k/yr OnsiteFull Time
5+ YOE2+ MgmtAssociate degree in healthcare required (bachelor's highly preferred) or associate+6 years ambulatory experience; 5+ years call center supervisory experience with 2+ years supervisory experience; EPIC, patient access, analytical skills.
EPIC
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Director of Call Center Operations, Bureau of Customer Support
New York City, New York, United States
$98k-$113k/yr HybridFull Time
2+ YOE1+ MgmtOversee call center operations, supervise supervisors and representatives, develop service standards, analyze call metrics, and lead quality improvement initiatives. Requires master's degree and supervisory experience.
Interactive Voice Response (IVR), AI-driven chatbots, omnichannel platforms
2w
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Senior Director, Contact Center
Basking Ridge, New Jersey, United States
HybridFull Time
8+ YOERequires 8+ years in call center, customer service, or patient access operations, a bachelor's degree, leadership and data analysis skills, HIPAA knowledge, and fluency in spoken and written English.
Power BI, EMR, Microsoft Office, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook
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Director, Nursing, Atlantic Health Newton Medical Center
Newton, New Jersey, United States
$88-$164/hr OnsiteFull Time
5+ YOE2+ MgmtMSN required, active RN license, PhD in Nursing preferred, minimum 5 years clinical experience and 2 years long-term care nursing supervision, knowledge of MDS and regulations, on-call availability.
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Director, Patient Access/Exp
New York City, New York, United States
$140k-$160k/yr OnsiteFull Time
7+ YOE3+ Mgmt7+ years healthcare operations experience with 3+ years managing managers; bachelor\u0002s degree or equivalent; experience with scheduling, call center, workflow redesign, analytics, and leadership.
Epic Radiant, Microsoft Excel
2w
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Director, Salesforce B2B Service Governance
Chicago or New York or Reston or Crum Lynne or White Plains
$150k-$225k/yr HybridFull Time
10+ YOE10+ years in Salesforce, CRM, service operations, or call center technology; B2B service transformation, strategic roadmaps, KPI-driven prioritization, process improvement, and team leadership experience required.
Salesforce Service Cloud, Salesforce Case Management, Salesforce Experience Cloud, Customer Portal, Partner Portal, Cresta, FIN, LivePerson, Qualtrics, ITSM, CTI, IVR, HSA, FSA, AD&D, 401(k), Employee Stock Purchase Plan (ESPP)
1w
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Director, Health Benefits and Employee Self Services (ESS) Support
New York City, New York, United States
$96k-$107k/yr OnsiteFull Time
4+ YOE1.5+ MgmtRequires a bachelor's degree and 4 years of progressively responsible administrative experience, including 18 months supervising staff, or equivalent education and experience; call center, CRM, HR benefits, and PeopleSoft experience preferred.
CRM, PeopleSoft, Microsoft Office, NYCAPS, Case HR, Interactive Voice Response
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Director REMS Operations (68766)
Parsippany, New Jersey, United States
$170k-$213k/yr HybridFull Time
10+ YOEBachelor's degree (Master preferred); 10+ years managing large projects/programs in regulated industry with 5+ years working with FDA; FDA regulatory/REMS knowledge, vendor management, software/call center familiarity, strong leadership and analytical skills.