13 chatbot jobs at 12 companies in Maryland
1mo
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Contact Center Specialist
Bethesda, Maryland, United States
$78k-$176k/yr HybridFull Time
Experience in contact center operations and Dynamics 365 Customer Service; knowledge of omnichannel routing, queues, AI chatbots, metrics, and case handling; HS diploma/GED; ability to obtain Public Trust clearance.
Dynamics 365 Customer Service, Dynamics 365 Omnichannel, Dataverse, Copilot Studio, CRM
2w
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FLEX Director, Solution Architect
Bethesda, Maryland, United States
$57-$99/hr HybridFull Time
8+ YOE3+ MgmtBachelor's degree or equivalent, 8+ years IT service operations with 3+ years as solution architect, 5+ years implementing ITSM, proven virtual agent/chatbot experience, Python and JavaScript proficiency, ServiceNow experience.
ServiceNow Virtual Agent, IBM Watson, Microsoft Copilot Studio, Python, JavaScript, ServiceNow, Microsoft Copilot, Moveworks, Amazon Lex, APIs, REST
1mo
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Contact Center Specialist
Bethesda or Silver Spring
$78k-$176k/yr OnsiteFull Time
Experience with contact center operations and Dynamics 365 Customer Service; knowledge of routing, queues, escalation, AI chatbot operations, service‑level metrics; HS diploma/GED; ability to obtain Public Trust or suitability determination.
Dynamics 365 Customer Service, Dataverse, Copilot Studio
1mo
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Contact Center Manager, Client Services
Rockville, Maryland, United States
$100k-$120k/yr OnsiteFull Time
5+ YOE2+ Mgmt5+ years in service desk/contact center environments, 2+ years managing teams, ITIL knowledge, CCaaS and contact center technology experience, ServiceNow proficiency, ability to pass a Level 2 background investigation.
ServiceNow, ServiceNow ITSM, Genesys Cloud CX, CCaaS, ACD, IVR, AI chatbot, ITIL
20h
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Supervising Attorney
Annapolis or Maryland
$96k-$110k/yr OnsiteFull Time
3+ YOEJuris Doctor from an ABA-accredited law school, Maryland bar admission or eligibility, and 3+ years of litigation or relevant legal services experience with supervisory or leadership experience.
chat
2d
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Everyday Care Advanced Practice Provider (NP or PA) - Responsive Care
United States or Arizona or Colorado or Washington or Oregon or Alabama or Alaska or Arkansas or California or Connecticut or Delaware or Florida or Georgia or Hawaii or Idaho or Illinois or Indiana or Iowa or Kansas or Kentucky or Louisiana or Maine or Maryland or Massachusetts or Michigan or Minnesota or Mississippi or Missouri or Montana or Nebraska or Nevada or New Hampshire or New Jersey or New Mexico or New York or North Carolina or North Dakota or Ohio or Oklahoma or Pennsylvania or Rhode Island or South Carolina or South Dakota or Tennessee or Texas or Utah or Vermont or Virginia or West Virginia or Wisconsin or Wyoming
$120k-$155k/yr RemoteFull Time
2+ YOENP or PA with 2+ years in primary care or a related specialty and 3+ years outpatient practice preferred; active relevant licenses, cardiometabolic care expertise, and English proficiency required; Spanish preferred.
Electronic Medical Records (EMR), Digital, AI, chat, electronic health information system
22h
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Program Manager - Digital Talent Engagement
Hanover, Maryland, United States
$80k-$119k/yr OnsiteFull Time
5+ YOEBachelor's degree or equivalent business experience; 5–10 years using CRM platforms and customer data for targeted engagement; B2C nurturing, lifecycle marketing, project management, analytics, and cross-functional collaboration experience.
CRM, SMS, chatbots, Marketing Cloud, Salesforce, Tableau, Adobe Analytics
1w
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Customer Support Specialist 1 - 2
Columbia, Maryland, United States
$102k-$173k/yr OnsiteFull Time
3+ YOECustomer service and IT support experience; Security+ CE and active security clearance with appropriate polygraph required. CSS2 requires 3–7 years of experience; able to prioritize tasks under pressure.
telephone, email, chat, Udemy
2d
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Account Manager, Digital
California or Georgia or Illinois or Maryland or Massachusetts or Minnesota or North Carolina or New Jersey or New York or Pennsylvania or South Carolina or Virginia or District of Columbia or Washington
$60k-$67k/yr RemoteFull Time
2+ YOERequires 2+ years in advocacy, fundraising, campaigning, project management, event planning, internet marketing, or direct response; Microsoft Office proficiency and strong communication, writing, organization, and critical-thinking skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, email, chat, Zoom, Luminate, Salsa, EveryAction, Engaging Networks, Salesforce Marketing Cloud, HTML
6d
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Telehealth Registered Nurse (Part time or Full time)
California or Colorado or Hawaii or Illinois or Massachusetts or Maryland or New Jersey or New Mexico or New York or Oregon or Washington or Michigan or Nevada or Ohio or Virginia
$48-$53/hr RemotePart Time, Full Time
2+ YOERequires BSN, 2+ years RN clinical experience, 1+ year abortion or reproductive healthcare experience, active RN licensure, strong triage and communication skills, and trauma-informed care experience.
chat, online tools
6d
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Loan Sales Specialist
Gaithersburg, Maryland, United States
$18-$22/hr OnsiteFull Time
High school diploma or GED required. Sales, collections, or customer service experience preferred. Spanish bilingual ability preferred; must meet customer service, sales, compliance, and multitasking demands.
phone, email, chat
1d
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URGENT HIRING: Financial Wellness Advisor / Member Services Representative
Hillcrest Heights, Maryland, United States
OnsiteFull Time
Related customer service or sales experience, excellent verbal and written communication, high school diploma or GED, software proficiency, financial service knowledge, and ability to work accurately with minimal supervision.
email, chat, video
2d
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Knowledge Portfolio Manager (Program Manager-II), Grade N25
Rockville, Maryland, United States
$86k-$138k/yr HybridFull Time
5+ YOEBachelor's degree and five years of professional experience in customer service, public-facing communication, or support roles, including writing, quality assurance, escalations, and process improvement.
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