2mo
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Principal AI Application Operations Engineer
Niskayuna or Cambridge
$138k-$230k/yr HybridFull Time
10+ YOEBachelor's degree; 10+ years of experience; SaaS incident/ops management; SDLC/DevOps; AI Ops tooling; observability; cloud infra.
Datadog, Splunk, Dynatrace, Azure, AWS, GCP, CI/CD, PagerDuty
2d
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Customer Experience and Service Transformation Advisory Senior Manager (Products)
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Pittsburgh or Hartford or St. Louis or Miami or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Walnut Creek or Charlotte or Houston or Arlington or Redmond or Bentonville or Nashville or Detroit
$113k-$338k/yr OnsiteFull Time
8+ YOE8+ years in customer support/experience roles with leadership and selling duties; 5+ years with cloud SaaS, customer service platforms and AI; experience leading large transformations and quantifying business cases.
Salesforce, Dynamics, GenAI, CCaaS, Cloud (SaaS)
2w
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Director of Sales and Customer Service (Call Center)
Saratoga Springs, New York, United States
OnsiteFull Time
10+ YOE4+ MgmtBachelor's degree,10+ years managing call/contact center operations (4+ years multi-site),strong analytics,leadership,stakeholder collaboration,cloud contact center familiarity,and excellent communication skills.