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(USA) Principal, Technical Program Manager
Sunnyvale or Bellevue or Bentonville
$110k-$286k/yr OnsiteFull Time
6+ YOEExtensive program management and analytics experience with system design, cloud infrastructure, APIs, stakeholder and financial management; bachelor's degree or equivalent experience; project management certification preferred.
APIs, WCAG 2.2, cloud infrastructure
1mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
3w
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Analyst II
Neosho or Jefferson City
OnsiteFull Time
Prepare reports and analyses, develop data methods, lead cross-functional projects and meetings, support customer experience improvements, and assist sprint management for Salesforce Service Cloud. Strong PC skills required.
Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Access, Salesforce Service Cloud
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