4 contact center team lead jobs at 4 companies in Berkeley, CA
1mo
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Contact Center Transformation - Manager
New York City or Irvine or Atlanta or Chicago or Washington or Dallas or Los Angeles or Denver or Minneapolis or Boston or Florham Park or San Diego or San Francisco or Philadelphia or Seattle or Pittsburgh or Houston
$99k-$232k/yr OnsiteFull Time
5+ YOEBachelor's degree, 5+ years experience, experience leading contact center transformation, proficiency with AngularJS/React/Vue.js, Figma and HTML5, usability testing and user research, team leadership and client account management.
AngularJS, React, Vue.js, Figma, HTML5
1w
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Access Department Team Lead, Access Department, (Novato), Full-Time, Days
Novato, California, United States
$25-$35/hr OnsiteFull Time
3+ YOEHigh school diploma or GED and 3+ years of relevant experience required; healthcare contact center, medical access, insurance, financial counseling, supervision, and computer proficiency preferred.
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Sr. Director Call Center (8086)
San Leandro or United States
$160k-$175k/yr HybridFull Time
8+ YOE5+ MgmtRequires 8–12+ years in call center or customer service operations, 5+ years leading multichannel contact-center teams, a bachelor's degree or equivalent experience, and CRM, Salesforce, SAP, Five9, Zoom, and workforce management expertise.
CRM, Salesforce, SAP, Five9, Zoom, AI
1d
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Senior Director, Software Engineering
San Francisco or Lehi or Plano
$214k-$335k/yr HybridFull Time
15+ YOE5+ MgmtRequires 15+ years in software engineering, 5+ years leading teams including managers, large-scale web/mobile product ownership, contact-center technology, AI/ML and LLM experience, executive communication, and regulated-domain expertise.
CCaaS, Agent Assist, Smart Search, IVR, Retrieval-Augmented Generation (RAG), LLM, GenAI, AI/ML, SSO, HIPAA