14 contact center team lead jobs at 5 companies in Euless, TX
1mo
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Contact Center Transformation - Manager
New York City or Irvine or Atlanta or Chicago or Washington or Dallas or Los Angeles or Denver or Minneapolis or Boston or Florham Park or San Diego or San Francisco or Philadelphia or Seattle or Pittsburgh or Houston
$99k-$232k/yr OnsiteFull Time
5+ YOEBachelor's degree, 5+ years experience, experience leading contact center transformation, proficiency with AngularJS/React/Vue.js, Figma and HTML5, usability testing and user research, team leadership and client account management.
AngularJS, React, Vue.js, Figma, HTML5
3d
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Call Center Team Lead (On-Site)
Plano, Texas, United States
OnsiteFull Time
1+ YOE1+ MgmtRequires 1–2 years in client service, at least 1 year of team leading or people management, contact-center escalation experience, spreadsheet skills, and strong communication and problem-solving abilities.
Google Sheets, Google Slides, Google Docs, Google Drive
3d
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Call Center Team Lead (On-Site)
Plano, Texas, United States
OnsiteFull Time
1+ YOE1+ MgmtRequires 1–2 years of client service experience, 1+ year of team leading or people management, contact-center escalation experience, high school graduation, Google Suite and spreadsheet skills.
Google Sheets, Google Slides, Google Docs, Google Drive
3d
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Call Center Team Lead (On-Site)
Plano, Texas, United States
OnsiteFull Time
1+ YOE1+ MgmtRequires 1–2 years of client service experience, 1+ year of team leading or people management, contact center escalation experience, high school graduation, Google Suite and spreadsheet proficiency, and strong problem-solving skills.
Google Sheets, Google Slides, Google Docs, Google Drive, Key Performance Indicators (KPIs), Service Level Agreements (SLA)
3w
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Team Lead
Plano, Texas, United States
OnsiteFull Time
1+ YOE1+ year team leadership in a contact center, 1–2 years client service experience, high school diploma, experience handling escalations, strong problem-solving, time management, and verbal/written communication; familiarity with Google Suite and spreadsheets.
Google Sheets, Google Slides, Google Docs, Google Drive
3w
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Team Lead
Plano, Texas, United States
OnsiteFull Time
1+ YOE1+ MgmtContact-center supervisory experience, 1+ years team leadership, 1-2 years client service experience, Google Suite and spreadsheet proficiency, strong problem-solving and communication, flexible to work varied shifts, high school diploma, authorized to work in the U.S.
Google Suite, Google Sheets, Google Slides, Google Docs, Google Drive
3w
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Team Lead
Plano, Texas, United States
OnsiteFull Time
1+ YOE1+ MgmtExperience handling escalations in a contact center, 1+ year people management, Google Suite proficiency, spreadsheet/reporting skills, strong problem-solving, time management, and interpersonal skills; high school diploma required.
Google Sheets, Google Slides, Google Docs, Google Drive
1d
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Team Manager - Training Lead
Plano, Texas, United States
OnsiteFull Time
5+ YOE2+ MgmtRequires 5+ years in training or L&D, including 2+ years leading trainers, with curriculum design, contact-center metrics, facilitation, analytics, client collaboration, and LMS experience.
Learning Management System (LMS), Articulate 360, Adobe Captivate, ADDIE, SAM, Lean, Six Sigma, Kirkpatrick
1d
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Team Manager - Training Lead
Plano, Texas, United States
OnsiteFull Time
5+ YOE2+ MgmtRequires 5+ years in training or L&D, including 2+ years leading trainers; curriculum and instructional design expertise, contact-center metrics knowledge, client collaboration, analytics, and stakeholder management.
Learning Management System (LMS), Articulate 360, Adobe Captivate, AI
1d
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Team Manager - Training Lead
Plano, Texas, United States
OnsiteFull Time
5+ YOE2+ MgmtRequires 5+ years in training or L&D within BPO, contact center, or customer support, including 2+ years leading trainers; curriculum design, instructional design, analytics, client collaboration, and LMS experience.
Learning Management System (LMS), Articulate 360, Adobe Captivate, ADDIE, SAM, Kirkpatrick, Lean, Six Sigma
3w
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Customer Service Supervisor
Dallas, Texas, United States
OnsiteFull Time
3+ YOE3+ MgmtBachelor's degree or equivalent experience; 3+ years leading teams; strong analytical, problem-solving and negotiation skills; Microsoft Office proficiency; contact center experience preferred.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, MS-Project, Microsoft Access, Microsoft Outlook
2mo
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Manager, Customer Support
Chicago or Dallas or Atlanta
$75k-$105k/yr RemoteFull Time
5+ Mgmt5+ years leading contact center or customer support escalation teams; strong data analysis; experience with Jira, Confluence, Salesforce Service Cloud; ability to manage escalations, drive processes, and coach teams. Bachelor’s degree preferred.
Jira, Confluence, Salesforce Service Cloud
1mo
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Workforce Management & Insights Mgr
Grand Prairie, Texas, United States
OnsiteFull Time
6+ YOE3+ Mgmt6+ years WFM experience with 3+ years leading teams, omni-channel contact center WFM, proficiency with Calabrio/NICE IEX/Verint/Aspect, Erlang-based capacity planning, strong communication and critical thinking.
Calabrio, NICE IEX, Verint, Aspect, Erlang
2d
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Senior Director, Software Engineering
San Francisco or Lehi or Plano
$214k-$335k/yr HybridFull Time
15+ YOE5+ MgmtRequires 15+ years in software engineering, 5+ years leading teams including managers, large-scale web/mobile product ownership, contact-center technology, AI/ML and LLM experience, executive communication, and regulated-domain expertise.
CCaaS, Agent Assist, Smart Search, IVR, Retrieval-Augmented Generation (RAG), LLM, GenAI, AI/ML, SSO, HIPAA