2 conversational ai engineer jobs at 2 companies in Morris, IL
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Senior Manager, AI/ML Engineering
Schaumburg or Minneapolis or Washington or United States
$113k-$193k/yr RemoteFull Time
10+ YOEBachelor's/Master's in CS/Engineering/IT, 10+ years in application architecture or technical leadership, hands-on Amazon Connect and AWS experience, knowledge of GenAI/LLMs and conversational AI, strong system design and integration skills.
Lex V2, Bedrock models, Amazon AI Agents, Amazon Connect, Lambda, API Gateway, DynamoDB, S3, CloudWatch, Step Functions, LLMs, REST
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Customer Care AI Program Lead
Bolingbrook, Illinois, United States
$80k-$106k/yr HybridFull Time
5+ YOE5+ years in customer support/contact center operations, 2+ years with AI/automation or conversational platforms, experience prioritizing journeys for automation, designing KPIs and QA programs, working with product/engineering/operations and BPO partners, strong analytics and communication skills.
Gladly, Sierra, Ada, LivePerson, Dialogflow