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Manager, Customer Care Technology & Automation
San Diego, California, United States
$129k-$193k/yr OnsiteFull Time
5+ YOE5+ years managing customer care technology or support platforms; deep Zendesk administration; experience with Ada/Sierra and AI-enabled support; SQL and dashboard experience; vendor management and stakeholder influence.
Zendesk, Ada, Sierra, Intercom Fin, Salesforce Agentforce, Salesforce, Segment, Snowflake, Looker, SQL, LLMs, Zendesk AI
2mo
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Director, Customer Experience (CX)
Irvine, California, United States
$171k-$300k/yr HybridFull Time
10+ YOE10+ Mgmt10+ years in senior CX/operations roles; MBA preferred; experience with AI-enabled/digital CX transformations; ability to embed CX in automation and tech initiatives.
1mo
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P&C Insurance (Personal & Commercial) Transformation Manager
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego or California or Colorado or District of Columbia or Illinois or Maine or Maryland or Massachusetts or Minnesota or New York or New Jersey or Virginia or Washington
$80k-$294k/yr HybridFull Time
7+ YOE7+ years consulting or industry experience; 5+ years leading and selling insurance consulting engagements; 5+ years agile delivery/product management; Bachelor’s degree; deep P&C insurance domain knowledge and experience with AI-enabled process redesign; significant travel (up to ~80%).
1mo
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Principal CX Strategy Leader, AI-Powered Onboarding
Atlanta or Mountain View or San Diego
OnsiteFull Time
Experience designing and launching AI-enabled customer experience or onboarding programs, strong quantitative and analytical skills, executive presence, ability to partner with Product/AI/Service teams, bachelor's degree required (MBA preferred).
QuickBooks, Sage Intacct, NetSuite
1mo
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Director, Service Delivery — Money Services & Workforce Solutions
Atlanta or San Diego
OnsiteFull Time
Proven leader at multi-thousand-person scale with experience in service delivery, workforce management, payroll tax operations, AI-enabled transformation, operating model redesign, and cross-functional stakeholder influence.