Bachelor's degree or equivalent, strong written/verbal communication, attention to detail, Microsoft Office proficiency, ability to learn new software, and ability to obtain Top Secret/SCI polygraph clearance.
LearnDash, H5P, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Customer Success Manager, Mulesoft - Public Sector/Federal Civilian
Washington or Herndon or McLean
$123k-$186k/yrHybridFull Time
SalesforceNYSE: CRM: Sells cloud-based customer relationship management and business software solutions.
3+ YOE3+ years customer success or SaaS experience; MuleSoft Anypoint Platform experience and MuleSoft certifications; strong consulting, communication, and stakeholder management skills; familiarity with AI agents and prompt engineering basics.
MuleSoft Anypoint Platform, Runtime Manager, API Manager, Exchange, Design Center, Journey Builder, Commerce Promotions, Salesforce, Agentforce
ARIS: Software for business process modeling, mining, and AI orchestration.
7+ YOE7+ years in enterprise software pre-sales/solution consulting/value engineering or customer success; ability to translate transformation into measurable financial/operational outcomes; executive engagement and business-case development; bachelor's degree or equivalent.
SAG Aris: Enterprise Process Intelligence platform for business process management and automation.
7+ YOE7+ years in enterprise software pre-sales/value engineering/customer success, ability to connect initiatives to financial outcomes, executive engagement, business case development, familiarity with ERP/CRM/HCM and AI-driven process change.