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16 customer support director jobs at 15 companies in California

1mo
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Director, Customer Support
Redwood City, California, United States
$180k-$230k/yr OnsiteFull Time
C3 AI
C3 AINYSE: AI: Public enterprise AI software providing platforms and applications that help organizations build, deploy, and operate AI.
6+ MgmtLead global customer support for enterprise AI/SaaS products; define support strategy, hire/retain staff, implement processes, measure success, and drive cross-functional issue resolution.
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Director, NA L3 Customer Support
Campbell or North America
HybridFull Time
Centric Software
Centric Software: AI-driven product concept-to-commercialization solutions for retailers, brands, and manufacturers.
10+ YOE5+ MgmtBachelor's degree,10+ years in enterprise technical support or product implementation with 5+ years in leadership; deep PLM,SaaS,and hybrid cloud/on-premise expertise; ITIL/DevOps experience; strong leadership, RCA and escalation management skills.
PLM, SaaS, ITIL, DevOps
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1d
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Director, Customer Operations & Support
Waltham or Carlsbad or Logan or United Kingdom
$140k-$180k/yr OnsiteFull Time
Thermo Fisher Scientific
Thermo Fisher ScientificNYSE: TMO: The world leader in serving science.
10+ YOEBachelor's degree or equivalent experience and 10+ years of progressive leadership in customer operations, service, order management, supply chain, or related functions; experience leading distributed teams and transformational change.
CRM, ERP, SIOP, Salesforce, Oracle
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2mo
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Director of Customer Service
San Francisco or United States
$170k-$190k/yr HybridFull Time
Nothing Technology Limited
Nothing Technology Limited: British consumer electronics making smartphones, audio products, wearables, and AI tools.
10+ YOE10+ Mgmt10+ years leading customer service or after-sales in consumer tech/telecoms; experience scaling global operations and managing outsourced partners; designing AI-enabled support and predictive diagnostics; strong analytics and stakeholder communication skills.
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3w
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Director of Customer Service
Draper or El Segundo
OnsiteFull Time
NEOGOV
NEOGOV: Public-sector SaaS provider of human-capital and compliance software for government, public-safety, and education organizations.
8+ YOE3+ MgmtRequires 8+ years in customer success, support, or operations, including 3+ years of people leadership, AI and automation deployment experience, contact center expertise, and strong organizational and communication skills.
Google Workspace, DialPad, Salesforce
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6d
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Director of Customer Experience
Watsonville, California, United States
$136k-$158k/yr RemoteFull Time
Nordic Naturals
Nordic Naturals: Family-owned U.S. manufacturer of omega-3 oils, vitamins, minerals, probiotics, and nutritional supplements for people and pets.
5+ YOE5+ MgmtBachelor's degree in business or related field, or equivalent experience, plus 5+ years leading customer service operations. Requires advanced SAP expertise, support-platform experience, strategic leadership, KPI/OKR development, and strong communication.
SAP, AI, automation, ticketing platforms, support platforms, OKRs, KPIs
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1w
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Director, Customer Success and Country Manager
Santiago or Atlanta or Lisbon or London or San Francisco or Sydney or Tokyo or Toronto or Australia or Canada or United States
HybridFull Time
PagerDuty
PagerDutyNYSE: PD: Public software providing AI-powered digital operations and incident management software to business teams.
10+ YOERequires 10+ years of progressive leadership, customer support and services experience, site or country management, Spanish and English fluency, Chilean business knowledge, and a bachelor's degree.
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Director, Technical Support Engineering ( HR AI Platform Startup)
Santa Clara, California, United States
HybridFull Time
Eightfold AI
Eightfold AI: AI talent intelligence platform provider helping employers recruit, retain, develop, and deploy their workforce.
10+ YOE5+ Mgmt10+ years enterprise SaaS experience, 5+ years people leadership; proven enterprise implementations; strong APIs/integrations, SQL/JSON/XML, Python; HR Tech (ATS/HRIS) experience and executive stakeholder management.
APIs, ATS, HRIS, SQL, JSON, XML, Python
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Director, Technical Support Engineering ( HR AI Platform Startup)
Santa Clara, California, United States
HybridFull Time
Eightfold AI
Eightfold AI: AI talent intelligence platform provider helping employers recruit, retain, develop, and deploy their workforce.
10+ YOE5+ Mgmt10+ years in enterprise SaaS or implementations, 5+ years leadership, experience with APIs, integrations, SQL/JSON/XML and scripting (Python); strong stakeholder and executive communication.
APIs, SQL, JSON, XML, Python
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1w
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Director of IT Customer Service (Administrator II)
Chico or California
$150k/yr OnsiteFull Time
California State University, Chico
California State University, Chico: A public university providing undergraduate and graduate education, research opportunities, and civic engagement.
5+ YOEBachelor’s degree or equivalent education and experience, 5+ years in IT support or customer experience, team leadership, performance management, data-driven improvement, and strong stakeholder communication.
ServiceNow, ITIL
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4d
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Associate Director, Strategy & Curricular Support
Stanford, California, United States
$115k-$130k/yr HybridFull Time
Stanford University
Stanford University: Private research university in Stanford, California.
5+ YOEBachelor's degree and five years of relevant experience or equivalent combination; advanced communication, analytical, problem-solving, computer, customer service, financial, and compliance skills. MBA preferred.
Microsoft Excel, Microsoft PowerPoint, Google Workspace, Qualtrics, Canvas, Salesforce, Microsoft Office Suite
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3w
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IT Director (CA , Ontario)
Ontario, California, United States
OnsiteFull Time
in-House
in-House: Private Brooklyn-based employee-feedback platform that verifies insiders by knowledge rather than personal data.
Experience leading teams, supporting systems, software, hardware, helpdesk requests, networks, and customers; able to establish procedures, troubleshoot issues, and adapt to changing priorities.
Local Area Networks (LA), Wide Area Networks (WAN)
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2w
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Director of Catering - Hilton San Diego Bayfront
San Diego, California, United States
$130k-$145k/yr OnsiteFull Time
Hilton
HiltonNYSE: HLT: A leading global hospitality managing a diverse hotel portfolio.
Strategic catering leader overseeing operations, sales support, financial performance, industry trends, culture, team development, mentorship, and succession planning.
None
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Senior Director, Global Supportability and Readiness
San Francisco or New York City
$191k-$321k/yr RemoteFull Time
Salesforce
SalesforceNYSE: CRM: The #1 AI CRM driving customer success together.
10+ YOE4+ Mgmt10+ years experience in customer success/enablement/product ops, 4+ years leading global teams, data-driven, experience with AI/data/CRM platforms, strong cross-functional influence and executive communication.
Agentforce, Data Cloud
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2mo
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Director for Application Engineering
Santa Clara or United States or Israel or India or Korea or Taiwan
HybridFull Time
proteanTecs
proteanTecs: Raeli semiconductor software providing on-chip monitoring and deep-data analytics for electronics manufacturers and operators.
8+ YOEBachelor's degree in electronics engineering, 8+ years RTL-to-GDS physical design experience, customer support and technical team management experience, familiarity with Cadence/Synopsys, EDA log analysis and scripting in Perl/Tcl/Python.
Cadence, Synopsys, Perl, Tcl, Python
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2mo
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Senior Director, CISO Healthcare West
California or United States
$224k-$320k/yr RemoteFull Time
Zscaler
ZscalerNASDAQ: ZS: Cloud-native Zero Trust cybersecurity platform for digital transformation.
10+ YOE5+ Mgmt10+ years leadership experience in healthcare technology, 5+ years as a healthcare provider CISO/CTO, BS/BA required, expertise supporting GTM teams and expanding customer relationships.
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