21 cx operations manager jobs at 17 companies in Edison, NJ
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Manager, CX AI Strategy
Seattle or New York City or Salt Lake City or San Francisco or Vancouver
$142k-$177k/yr HybridFull Time
4+ YOE1+ Mgmt4+ years in CX strategy/AI operations or related function; 1+ year managing or developing a team of 4+; experience owning AI/automation initiatives in support; strong analytical, technical fluency with AI-enabled CX platforms, and clear communication.
Sierra
1w
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Strategy & Operations Manager, CX
New York City or San Francisco
$160k-$190k/yr HybridFull Time
5+ YOE5+ years in strategic operations, experience building AI automation workflows, strong SQL and data analysis, cross-functional partnership, stakeholder communication and presentation skills.
SQL
2mo
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CX Architect
New York City, New York, United States
$160k-$210k/yr HybridFull Time
8+ YOE8+ years in strategy/operations/analysis with 4+ years in revenue operations at a hypergrowth AI/SaaS company; 1+ year owning P&L or business outcomes; strong quantitative modeling, executive presence, and experience applying AI to workflows.
Clay
5d
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Product Operations Manager, Talent Experience
San Francisco or New York City or London
$140k-$210k/yr OnsiteFull Time
3+ YOERequires 3+ years in product operations, technical program management, support, CX, implementation consulting, or similar operations; SQL proficiency, coding-agent familiarity, ownership, systems thinking, and cross-functional communication.
SQL
2mo
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Associate Manager, Digital Operations
New York City, New York, United States
$74k-$84k/yr OnsiteFull Time
3+ YOE3+ years in digital operations or CX (eCommerce/multi-brand preferred); strong relationship, analytical, and organizational skills; experience with CX/support and returns/eCommerce platforms; bachelor's degree preferred.
Gorgias, Zendesk, Loop, Shopify
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VP Customer Operations
New York, New York, United States
HybridFull Time
Senior leader with proven experience running large-scale service/CX or client services operations, ability to translate AI into operational outcomes, build teams and deliver measurable metrics.
1mo
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Director, Product Management - CX & Contact Center Technology
Parsippany, New Jersey, United States
$220k-$235k/yr OnsiteFull Time
10+ YOE10+ years product management with leadership experience, proven contact center/CX technology expertise, Agile pod operating model experience, CRM/CDP/Amazon Connect knowledge, and experience delivering AI-driven contact center solutions.
Amazon Connect, CRM, Customer Data Platform (CDP), Knowledge Base, Agent Workspace, Mainframe
5d
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Program Leader, Global U4B CX
Chicago or New York City or San Francisco
$146k-$180k/yr OnsiteFull Time
5+ YOERequires 5 years of experience in program management, process engineering, strategy, consulting, or operations and a bachelor's degree or equivalent practical experience. B2B, metrics, AI, automation, and global operations experience preferred.
AI, automation
2mo
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Customer Experience Strategy & Operations Lead
New York City or San Francisco
$230k-$270k/yr OnsiteFull Time
8+ YOE3+ Mgmt8+ years in customer support/success strategy & operations, 3+ years people leadership, strong project management, analytics, and AI-first approach; experience with CX tech stack and forecasting.
Zendesk, Gainsight, Decagon
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Director, Support Operations
New York City, New York, United States
$155k-$185k/yr HybridFull Time
Proven CX/support leadership with experience scaling teams, managing global BPO relationships, owning multimillion-dollar budgets, strong forecasting/capacity planning, and data-driven decision making; familiarity with Zendesk.
Zendesk
2w
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Senior RevOps Systems Manager
Brooklyn, New York, United States
$140k-$160k/yr OnsiteFull Time
5+ years in systems administration or GTM operations with HubSpot admin expertise, GTM stack ownership, data-driven problem solving, and cross-functional partnership across Sales, Marketing, and CX.
HubSpot, Shopify, Uber Eats, Gen AI
1mo
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People Partner Lead, CX
Scottsdale or Denver or San Francisco or New York City
$158k-$229k/yr HybridFull Time
10+ YOE10+ years HRBP/People Partner experience supporting large operational/customer-facing orgs; prior people management; strong execution, org design, workforce planning, and comfort with People data and AI tools.
Workday, gPulse
1w
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Customer Support Manager
New York City, New York, United States
$100k-$140k/yr OnsiteFull Time
4+ YOE2+ MgmtRequires 4+ years in customer operations, support, or CX; 2+ years managing teams; experience owning metrics and SLAs; strong analytical, critical-thinking, judgment, and communication skills; NYC residence and four in-office days weekly.
Intercom, Fin, SEON, Sheets, Microsoft Excel, Zendesk, SQL
1mo
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Senior Vice President, Product Management- Sprinklr Service
Austin or New York City or London or Melbourne or Sydney or Alabama or Colorado or Connecticut or Delaware or Florida or Georgia or Illinois or Indiana or Maine or Massachusetts or Michigan or Minnesota or New Hampshire or New Jersey or New York or Ohio or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Vermont or Virginia or Washington or Wisconsin or Australia or United Kingdom
$285k-$475k/yr OnsiteFull Time
15+ YOE10+ Mgmt15+ years product management with 10+ years leadership; deep SaaS and CX/CCaaS product experience; AI-driven product transformation and monetization; strategic and operational product leadership.
Agile, DevOps
1mo
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Building Enclosure Associate Principal
Mount Laurel, New Jersey, United States
$105k-$150k/yr OnsiteFull Time
8+ YOEBachelor's or Master’s in engineering/architecture,8+ years building enclosure consulting experience,PE or RA or IIBEC/BE/Cx certifications,knowledge of codes and testing,project management and staff mentorship skills.
4w
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AI Ops Lead (Customer Experience)
New York, New York, United States
HybridFull Time
2+ YOE2+ years consulting and 2+ years operating experience at growth-stage startups, bachelor's degree from top-tier university, strong AI curiosity, analytics, and CX experience; NYC-based or willing to relocate.
1w
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Managing Consultant - Data & AI (Wayfinders Consulting)
New York City, New York, United States
$140k-$180k/yr OnsiteFull Time
4+ YOERequires 4–7 years in consulting or equivalent industry roles, AI or data initiative leadership, a bachelor's degree, cloud data and AI expertise, MLOps, system design, executive communication, and team leadership.
Databricks, Snowflake, Palantir, ERP, CX, MLOps, CI/CD, ML, LLMs
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