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2 cx operations manager jobs at 2 companies in Everett, MA

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Managing Director, CX AI Delivery
Boston or Charlottesville or Durham or Columbus
$208k-$275k/yr RemoteFull Time
TELUS Digital
TELUS Digital: Provides global digital customer experience and business transformation solutions.
10+ YOE10+ years leadership in consulting or enterprise CX/contact center operations, P&L ownership, experience with contact center technologies and AI, strong executive communication and strategic skills.
Genesys, Five9, AWS Connect, Google, Salesforce, Zendesk, Cresta, ElevenLabs
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Senior Customer Experience Operations Manager
Framingham, Massachusetts, United States
$98k-$182k/yr OnsiteFull Time
Definitive Healthcare
Definitive HealthcareNASDAQ: DH: Provides healthcare commercial intelligence through a SaaS data platform.
Experience mapping customer journeys, improving processes, building dashboards, and managing CX tools.
Salesforce, SalesLoft, Matik, ChurnZero, Zendesk, Intercom, Gainsight, SQL, Sigma, Tableau, Power BI
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