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3 cx operations manager jobs at 3 companies in Frederick, MD

5d
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Performance Management & CX Analyst
Washington, District of Columbia, United States
OnsiteFull Time
Empower AI
Empower AI: Providing AI-enabled technology solutions for federal government agencies.
5+ YOEBachelor's degree in IT or related field, Secret security clearance, and 5+ years of experience required; 2+ years in documentation and requirements gathering preferred.
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1d
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Patents Customer Experience (CX) Specialist
Alexandria, Virginia, United States
$122k-$158k/yr OnsiteFull Time
United States Patent and Trademark Office
United States Patent and Trademark Office: Grants patents and registers trademarks to protect intellectual property.
1+ YOEOne year of specialized experience equivalent to GS-12 managing customer experience activities, designing surveys, creating dashboards, analyzing feedback, leading research projects, and collaborating with stakeholders.
USA Hire, Microsoft Excel
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1w
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Senior Director Agent Experience and Insights
Philadelphia or Denver or Cedar Rapids or Baltimore
$180k-$200k/yr HybridFull Time
Transamerica
TransamericaNYSE: AEG: Provides insurance, retirement solutions, and investment products to customers.
8+ YOE3+ MgmtBachelor's degree; 8 years experience in marketing/CX/operations with 3 years leadership; deep CX methodologies, change management, stakeholder communication, MS Office and CX tools; ability to travel 25–50%.
Microsoft Office, CX tools/software
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