4 cx operations manager jobs at 2 companies in Newburgh, NY
1mo
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Program Manager, Airports & Venues CX
Chicago or New York City or San Francisco or Phoenix
$130k-$180k/yr HybridFull Time
Senior CX/operations leader with analytical rigor, customer empathy, AI fluency, and experience operating in complex physical environments (airports, airlines, mobility, hospitality, logistics, or large venues).
1mo
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Director, Product Management - CX & Contact Center Technology
Parsippany, New Jersey, United States
$220k-$235k/yr OnsiteFull Time
10+ YOE10+ years product management with leadership experience, proven contact center/CX technology expertise, Agile pod operating model experience, CRM/CDP/Amazon Connect knowledge, and experience delivering AI-driven contact center solutions.
Amazon Connect, CRM, Customer Data Platform (CDP), Knowledge Base, Agent Workspace, Mainframe
2w
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Program Leader, Global U4B CX
Chicago or New York City or San Francisco
$146k-$180k/yr OnsiteFull Time
5+ YOERequires 5 years of experience in program management, process engineering, strategy, consulting, or operations and a bachelor's degree or equivalent practical experience. B2B, metrics, AI, automation, and global operations experience preferred.
AI, automation
2w
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Manager, Customer Journey
Parsippany, New Jersey, United States
$150k-$175k/yr OnsiteFull Time
5+ YOEBachelor's degree in business, customer experience, marketing, or related field; 5–7 years in customer experience, journey mapping, or CX analytics; cross-functional project execution and data analysis skills.
Tableau, Power BI