10 desktop services manager jobs at 8 companies in Marblehead, MA
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IT Desktop Support Manager (Teradyne, North Reading) (North Reading, MA, US)
North Reading, Massachusetts, United States
$106k-$169k/yrOnsiteFull Time
TeradyneNASDAQ: TER: Designs and manufactures automated test equipment and advanced robotics systems.
5+ YOE2+ MgmtBachelor's in IT or related (or equivalent experience); 5+ years IT desktop support experience with 2+ years in leadership; expertise in Windows, Active Directory, Microsoft 365; experience with ServiceNow or Jira Service Management and AI/automation tools.
Windows, Active Directory, Microsoft 365, Microsoft Copilot, Jira Service Management, ServiceNow
Senior Manager - Global Desktop and End-User Support (BPIT, North Reading)
North Reading, Massachusetts, United States
$132k-$211k/yrOnsiteFull Time
TeradyneNASDAQ: TER: Designs and manufactures automated test equipment and advanced robotics systems.
10+ YOE3+ MgmtBachelor's degree or equivalent experience, 10+ years in IT desktop support or service desk management, and 3+ years leading global or multi-region teams. Requires expertise in Windows, Active Directory, identity management, Microsoft 365, endpoint management, and ITSM.
Windows, Active Directory, Microsoft 365, Microsoft Copilot, Jira Service Management, ServiceNow, ITIL, CompTIA
Charles River Analytics: Develops human-centered AI and intelligent systems for national security.
1+ YOEUS citizen; 1+ years service-desk experience supporting Windows/macOS; Microsoft 365 and Entra/Active Directory experience; Intune device management; ability to lift 50lbs and perform physical tasks; onsite presence in Cambridge, MA (≈60%).
Microsoft 365, Entra ID, Active Directory, Intune, RHEL, Ubuntu
Sturdy Health: Independent health system providing acute and primary care services.
7+ YOELeadership experience managing help desk and desktop support operations, staff development, service metrics, process improvement, Windows, iGel, Microsoft 365, troubleshooting, and operational oversight. Bachelor's preferred; 7+ years may substitute.
Windows, iGel, Microsoft 365, Entra ID, Intune, PowerShell
Qdoba: Chain of fast-casual restaurants serving Mexican cuisine and catering.
5+ YOE2+ MgmtRequires high school diploma or equivalent, 5+ years of QSR experience including 2+ years in leadership, valid driver's license, and skills in recruiting, training, coaching, sales, compliance, and operations.
Waters CorporationNYSE: WAT: Designs analytical instruments for laboratory testing and research.
5+ YOERequires 5–10+ years of customer service or order management experience, strong communication and problem-solving skills, Sarbanes-Oxley and ISO work-instruction knowledge, and desktop application proficiency; EDI and SAP preferred.
Electronic Data Interchange (EDI), Microsoft Word, Microsoft Excel, Microsoft Outlook, SAP
Teknor Apex: Manufactures custom plastic compounds and chemicals for various industries.
2+ YOERequires 2–3 years of service desk, desktop support, or related technical support experience; troubleshooting, customer service, documentation, and endpoint management skills. Associate degree preferred.
Microsoft Windows, Microsoft 365, Microsoft Intune, PDQ Deploy, Active Directory, Microsoft Entra ID, VPN, multi-factor authentication (MFA), Microsoft
Staples: Retailer of office supplies, furniture, and printing services.
Print production experience with customer service, machine operation, workflow management, basic computer and desktop publishing skills; must lift 10–50 pounds and stand and walk continuously.
First Tech Federal Credit Union: Member-owned financial cooperative providing banking and wealth management services.
2+ YOEHigh school diploma or specialized certification and 2–4 years of relevant experience. Requires complex technical troubleshooting, desktop support, ticketing systems, service management, communication, and collaboration skills.
ActionLink: Provides in-store merchandising and retail marketing services for brands.
1+ YOERequires 1 year of retail or electronics merchandising experience, valid driver's license, reliable transportation, planogram skills, hand and power tool experience, and ability to lift 50 pounds and travel.