11 desktop support analyst jobs at 10 companies in Poolesville, MD
2w
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Help Desk/Desktop Support Analyst
Washington, District of Columbia, United States
$38-$39/hr OnsiteFull Time
5+ YOEU.S. citizen required with Public Trust; 5+ years IT experience including 3+ years help desk with ServiceNow, 2+ years desktop support, Windows 10/11 and M365 experience, strong communication and troubleshooting skills.
ServiceNow, M365, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Teams, Microsoft Outlook, Microsoft SharePoint
3w
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Senior IT Customer Support Analyst, Desktop Support
Arlington or Columbia or Washington or Beavercreek
OnsiteFull Time
5+ YOE5+ years enterprise desktop support experience, bachelor\u0002s or equivalent, Tier 2/3 Microsoft-based support, leadership/mentoring experience, advanced troubleshooting across Windows/Microsoft 365/macOS, networking and printing expertise.
Microsoft Windows, Microsoft 365, Microsoft Teams, macOS, VDI, SAP
1mo
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IT Support Analyst
Mountain View or McLean or New York City or Tampa
$90k-$105k/yr OnsiteFull Time
2+ YOE2+ years desktop/IT support experience, Apple hardware/software troubleshooting, ticketing systems experience, ability to lift equipment up to 50 lbs, familiarity supporting AI-enabled productivity tools, strong customer service skills.
MDM, AI copilots
1mo
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Technical Support Analyst (ICT)
Washington or New York or London
$95k-$120k/yr OnsiteFull Time
5+ YOE5+ years helpdesk/desktop support experience in an ITIL environment; strong PC/Mac, networking (WAN/LAN/TCP/IP/DNS/DHCP), Microsoft 365/Office 365, Microsoft Azure (Entra, Intune), MDM (JAMF), conferencing and endpoint support skills.
Microsoft Office 365, Microsoft Exchange Center, Microsoft Azure, Entra, Microsoft Intune, JAMF, Windows 11, macOS, HP, Brother, Canon, Zoom, Microsoft Teams, Polycom, Neat, Microsoft Authenticator, WAN, LAN, TCP/IP, DNS, DHCP
1mo
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Associate Tech Support Analyst
Washington, District of Columbia, United States
$29-$52/hr OnsiteFull Time
3+ YOEHigh School diploma/GED, 3+ years desktop/technology support experience with Windows 10/11, 2+ years networking (TCP / IP, LAN, WAN), 2+ years Microsoft Office troubleshooting, ability to travel locally, strong communication and troubleshooting skills. Certifications (CompTIA A+/Network+, Microsoft) and Bachelor's degree preferred.
Windows 10, Windows 11, Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, TCP / IP, LAN, WAN, Bomgar, Altiris, Android, iOS, iPad, iPhone, enterprise-approved AI tools, service ticketing / tracking systems, Remote Control / Remote Assistance tools
1w
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Team Lead Onsite
Baltimore, Maryland, United States
$58k-$66k/yr OnsiteFull Time
6+ YOE6+ years desktop/end-user support experience, HS/GED, Windows and enterprise app troubleshooting, VDI (Citrix, VMware Horizon, Azure Virtual Desktop, w365), macOS, Office 365, Active Directory, device management, ticketing, and leadership/mentoring experience.
Citrix, VMware Horizon, Azure Virtual Desktop, w365, Windows, macOS, Office 365, Active Directory
1w
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IT Desk Support Analyst
Columbia, Maryland, United States
$24-$27/hr OnsiteFull Time
1+ YOERequires Azure, Azure AD, and Office365 administration experience; MDM, Microsoft Office, Windows, networking, cybersecurity, PowerShell, remote desktop, and help desk software experience. A bachelor's degree and 1-3 years of IT experience are preferred.
Microsoft Azure, Azure AD, Office365, Microsoft Office, Windows, PowerShell, Android, Apple, Mobile Device Manager, remote desktop applications, help desk software, wireless networks
2w
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Senior Management Analyst
Washington, District of Columbia, United States
HybridPart Time, Contract
4+ YOEMinimum 4 years analytical or program-support experience, bachelor's degree in a relevant field (master’s +2 years may substitute), ability to qualify for Public Trust, strong research, reporting, coordination, and desktop-publishing skills.
5d
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Service Desk Analyst
Arlington, Virginia, United States
$30-$35/hr HybridPart Time
3+ YOERequires 3+ years of professional IT experience, service desk or desktop support experience, Windows, Microsoft 365, and directory administration knowledge, plus experience building an agent or automation.
Microsoft Copilot Studio, Power Automate, Windows, Microsoft 365, Active Directory, Entra ID, VPN, Freshservice, PowerShell, Python, Azure AI services, REST APIs, JSON, CompTIA A+, Microsoft 365 Fundamentals, Power Platform Fundamentals
2mo
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Systems Analyst II
Germantown, Maryland, United States
$70k-$90k/yr OnsiteFull Time
3+ YOE3+ years in system/desktop/IT support; hands-on Microsoft 365/Exchange, Intune, Active Directory/Azure AD/Entra ID, laptop imaging, and Jira; experience with Linux, SQL or Python, PowerShell, strong troubleshooting and documentation skills.
Microsoft 365, Exchange Online, Microsoft Teams, OneDrive, SharePoint, Microsoft Intune, Active Directory, Azure AD, Entra ID, Jira, Linux, SQL, Python, PowerShell, Microsoft Copilot
1mo
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Service Center Analyst
Sterling, Virginia, United States
HybridFull Time
2+ YOEProvide Tier 1 telephone technical support for desktops, laptops, printers, networks, user accounts and access; troubleshoot via ticketing (ServiceNow), ADUC, Windows 11, Office 365, and SharePoint; 2+ years enterprise help-desk experience.
ServiceNow, Microsoft Windows 11, Microsoft Office 365, SharePoint, TCP/IP, DHCP, DNS, Active Directory Users and Computers (ADUC), Microsoft Remote Desktop Services, VPN, BeyondTrust Remote Support, Microsoft Azure, Azure Active Directory, Microsoft Intune, Endpoint Manager