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Digital Operations Support Analyst
Peoria or Morton
$89k-$134k/yr OnsiteFull Time
2+ YOECoordinate and upload operational data, support digital deployments, troubleshoot escalated help-desk tickets, create user stories and acceptance criteria, and collaborate with global dealer partners; 2 years experience preferred.
Cat SOS Services, Azure DevOps
1mo
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Digital Operations Support Analyst; Self-Service & AI
Peoria or Chicago or Irving
$98k-$158k/yr OnsiteFull Time
Test and validate AI-driven self-service, analyze case and digital performance data, convert repeat case drivers into scalable self-service/AI resolutions; experience with Salesforce and Microsoft Office; AI tooling experience and contact center knowledge preferred; bachelor's or equivalent experience preferred.
Salesforce, Microsoft Word, Microsoft PowerPoint, Microsoft Excel