Catalyst Brands: Operates a portfolio of retail brands including JCPenney.
3+ YOEProvide first-level technical support for end users and data center, troubleshoot and resolve incidents, perform hardware installs and preventative maintenance, and assist on IT projects.
Stefanini: Global provider of IT consulting and digital business solutions.
Experience with Windows 10 and Windows 11, software installation, SCCM imaging, PowerShell scripts, network troubleshooting, hardware/software break-fix, end-user support, documentation, task tracking, and QA.