1mo
Save
Mark Applied
Hide
Service Desk Manager
Boston, Massachusetts, United States
OnsiteFull Time
5+ YOE2+ Mgmt5+ years in service desk roles with 2+ years managing teams; strong communication, prioritization, SLA management, endpoint and asset oversight, and proficiency with Microsoft productivity and Windows/Azure platforms.
Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft Teams, Microsoft PowerPoint, Microsoft SharePoint, Microsoft Stream, Windows, Microsoft Edge, Azure
1w
Save
Mark Applied
Hide
IT Office Support Engineer
Cambridge, Massachusetts, United States
OnsiteFull Time
2+ YOE2+ years IT support experience, hands-on with Windows/macOS/Linux endpoints, MDM/endpoint management, AV/meeting room systems, basic networking, IT procurement and asset management, Jira Service Management experience, Google Workspace familiarity.
Windows, macOS, Linux (Ubuntu), JumpCloud, Jira Assets, Google Meet, Zoom Rooms, Microsoft Teams, Jira Service Management, ServiceNow, Freshdesk, Google Workspace
6d
Save
Mark Applied
Hide
Team Leader, IT Service Operations
Portsmouth, New Hampshire, United States
HybridFull Time
5+ YOE3+ Mgmt5+ years technical IT experience with 3+ years lead experience; Microsoft 365 admin, Intune, ITIL knowledge; outage coordination, endpoint management, audit readiness, and disaster recovery experience.
Entra ID, Intune, SharePoint, Exchange, Microsoft 365, Azure, AWS, Autopilot, MECM, ServiceNow ITSM, CMDB
1mo
Save
Mark Applied
Hide
Lead Service Desk Specialist
Boston, Massachusetts, United States
$80k-$100k/yr HybridFull Time
7+ YOE7+ years in IT support/operations with Tier 1/2 troubleshooting, mentoring experience, strong customer service and communication, knowledge of Windows/macOS/iOS/Android, identity/endpoint/SaaS support, experience with Okta and Google Workspace preferred, authorized to work in the U.S., based in greater Boston.
Okta, Google Workspace, Microsoft 365, Netskope, Cisco Meraki, KnowBe4, Jamf, Intune, Windows, macOS, iOS, Android