22 helpdesk jobs at 20 companies in Lawrence, MA
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HelpDesk Administrator
Framingham, Massachusetts, United States
$20-$23/hr OnsiteFull Time
0+ YOEEntry-level Helpdesk Administrator providing frontline user support, troubleshooting software/hardware, remote support, ticketing, and vendor coordination.
Windows 10, Mac OS, Remote support, IT ticketing system, Networking
1mo
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IT Helpdesk Specialist
Boston, Massachusetts, United States
$85k-$100k/yr OnsiteFull Time
2+ YOE2+ years helpdesk/IT support experience; hands-on Windows and macOS support; Microsoft Intune and Kandji MDM; Entra ID (Azure AD) and Microsoft Office 365 administration; ticketing/ITSM experience; networking and asset management skills.
Windows, macOS, Microsoft Intune, Kandji, Entra ID (Azure AD), Microsoft Office 365, Jira Service Management, Freshservice, Microsoft Teams
2mo
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IT Helpdesk Specialist
Cambridge or Arlington or Seattle
$60k-$100k/yr OnsiteFull Time
Provide Tier 1/2 helpdesk support for macOS, Windows, and Linux; onboard users; troubleshoot desktops, servers, and networks; scripting in Bash and Python; perform vulnerability scanning, audits, and incident response; US citizenship and ability to obtain a US security clearance.
MacOS, Windows, Linux, Bash, Python
2w
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IT Helpdesk Support Engineer
Boston, Massachusetts, United States
$70k-$80k/yr HybridFull Time
3+ YOEBachelor's degree preferred,3+ years IT operations/helpdesk experience,expertise in Windows and endpoint management,identity/access management,ITSM and networking;CompTIA/Microsoft certifications preferred.
Windows 10, Windows 11, Microsoft Intune, Autopilot, Outlook, Microsoft Teams, OneDrive, SharePoint, Ninja RMM, Active Directory, Entra ID, Okta, Microsoft Defender, SentinelOne, Sophos Central, CrowdStrike, Zscaler ZIA, Palo Alto Prisma Access, Netskope One, Azure Virtual Desktop, Citrix, VMware Horizon, Fortinet, Cisco, JIRA Service Management, Zendesk, ServiceNow
2w
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Helpdesk Technician I
Rindge, New Hampshire, United States
OnsiteFull Time
Provide frontline IT support, troubleshoot hardware/software, manage accounts and passwords, use ticketing and remote tools, and escalate complex issues; strong customer service and willingness to learn; Windows proficiency.
Windows, Mac OS, Microsoft Office
1mo
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Contract: IT Helpdesk Engineer Level 2
Burlington or Bedford
$40-$50/hr HybridContract, Temporary
2+ YOE2+ years IT helpdesk/desktop support experience; strong troubleshooting across hardware, software, networking, and access; experience with Windows, Microsoft 365, Entra/Azure AD, Intune, ServiceNow; ITIL knowledge; good communication skills.
Windows 10/11, macOS, iOS, Android, Microsoft 365, Microsoft Teams, Microsoft Outlook, Microsoft OneDrive, Microsoft SharePoint, Active Directory, Microsoft Entra ID, Azure AD, Microsoft Intune, ServiceNow, PowerShell, Antivirus/EDR platforms
1mo
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Desktop Support Specialist/Helpdesk
Canton, Massachusetts, United States
$29-$30/hr HybridFull Time
1+ YOE1–3 years IT/desktop support experience; working knowledge of Microsoft Windows, Microsoft 365, and Active Directory; strong troubleshooting, customer service, and communication skills; associate degree preferred.
Microsoft Windows, Microsoft 365, Active Directory
1w
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ICTS Support Specialist (40 hours/12 months), CRLS
Cambridge, Massachusetts, United States
$59k-$70k/yr OnsiteFull Time
Experience supporting student Chromebook deployments, excellent communication, ability to run a student helpdesk, multitask in a fast-paced school, and work collaboratively with staff and students.
Chromebook
1mo
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IT Systems Support Specialist
Exeter, New Hampshire, United States
$58k-$72k/yr OnsiteFull Time
3+ YOE3–5 years IT/helpdesk experience, Zendesk ticketing, Windows endpoint and basic networking support, Microsoft 365/Intune/Entra ID exposure, strong troubleshooting and communication skills.
Zendesk, Microsoft 365, Microsoft Exchange, Microsoft Teams, Microsoft SharePoint, Microsoft Intune, Entra ID, Azure AD, Azure, PowerShell, TCP/IP, DNS, DHCP, VPN
2w
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Device Specialist
Boston, Massachusetts, United States
$35/hr HybridContract
4+ YOE4+ years supporting handheld scanners/printers/smartphones, valid driver\u0002s license and vehicle, hybrid work twice weekly, familiarity with Microsoft Office, helpdesk triage and strong communication.
Inventory Data Collection System (IDCS), handheld barcode scanner, Zebra barcode printer, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
1mo
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IT Support Technician
Framingham, Massachusetts, United States
$27-$29/hr FieldFull Time
2+ YOEAssociate's degree preferred in IT, 2+ years helpdesk/technical support experience, ability to travel between sites, strong hardware/OS, imaging, deployment, ticketing, Google Workspace, and clear communication skills; bilingual preferred.
Google Workspace for Education, Chromebooks, LAN
1mo
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Solutions Engineer - Remote
Austin or New York or Raleigh or Portland or Nashville or Miami or Boston or Seattle or Chicago or London
RemoteFull Time
3+ YOE3+ years pre-sales/Solutions Engineer experience in B2B SaaS, hands-on with APIs and Postman, experience building integrations and owning demos/POCs, familiarity with Shopify and helpdesk ecosystems, strong written and verbal communication.
Postman, Shopify, Gorgias, Zendesk, Kustomer, Dixa, Linear, ChatGPT, Claude, Perplexity Pro, Cursor, Lovable, Siena Intelligence
3mo
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Technical Support Coordinator (Boston, MA)
Boston, Massachusetts, United States
OnsiteFull Time
Experience in technical support/IT helpdesk; MacOS familiarity; strong problem solving; experience with survey tools and data cleaning; clear, empathetic communication; able to lift 50 lbs; able to work independently in a distributed team.
2mo
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IT Support Specialist
Nashua, New Hampshire, United States
$20-$25/hr HybridPart Time
1+ YOE1–3 years helpdesk/IT support experience; strong customer-service and communication skills; experience with Windows PCs, Microsoft 365, Citrix, Teams/Zoom, VoIP phones; able to lift ~40 lbs and provide on-site hands-on support.
Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft OneDrive, Microsoft SharePoint, Citrix, Zoom, VoIP
1mo
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Sr. System Administrator
Marlborough, Massachusetts, United States
$69k-$131k/yr OnsiteFull Time
2+ YOERequires active transferable U.S. Secret security clearance and U.S. citizenship, typically a university degree or equivalent, 2+ years relevant experience, Windows and Red Hat Linux administration, scripting, helpdesk/ticketing, system hardening, and ability to obtain DoDD 8140/8570 (CompTIA Security+ CE) certification.
Microsoft Windows, Redhat Enterprise Linux, Windows Server, ESXi, vCenter, VMware, ACAS, SCAP, Splunk, STIG Viewer, MECM, SCCM, PXE, Active Directory, Group Policy
1w
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Studio Coordinator - Fenway
Fenway or Boston
$26/hr OnsitePart Time
Coordinate studio operations and safety, support membership and retail goals, teach minimum 6 branded classes weekly (if certified), use POS/HRIS, strong customer service and communication, flexible morning/evening/weekend availability, ability to lift 25 lbs.
POS, HRIS, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, intranet, Help Desk
22h
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IT Services Supervisor
Cambridge, Massachusetts, United States
OnsiteFull Time
Requires two years of post-secondary education or relevant experience, supervisory ability, strong organization, customer service, communication, problem-solving, and prioritization skills.
ticket queues, phone, service desk
2w
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District Help Desk Technician
Norfolk, Massachusetts, United States
$44k-$48k/yr OnsiteFull Time
3+ YOEProvide first-line school-based technical support, troubleshoot hardware/software, manage accounts, prepare devices, maintain inventory, and document work; bachelor’s degree preferred, 3 years computer-related experience, fingerprint background check required.
Microsoft Office Suite, GSuite for Education, MS Windows, MacOS, ChromeOS, Help desk systems
1mo
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Manager, DTC Software Engineering
St. Louis or Boston
$122k-$183k/yr HybridFull Time
New Balance: Designs and manufactures athletic footwear, apparel, and sports equipment.
10+ YOE4+ Mgmt10+ years technical experience, 4+ years managing engineers, Bachelors in CS/IS or related, eCommerce experience preferred, strong engineering best practices and security knowledge.
HTTP, HTML, CSS, JavaScript, Node.js, .Net, C#, Java, PHP, REST, SOA, microservices, message queues, databases, Microsoft Azure, Salesforce Commerce Cloud, Confluence, Jira, Service Desk, Bitbucket
3w
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Club Technology Solution Manager
Boston or Hampton
$135k-$165k/yr HybridFull Time
5+ YOE5+ years in technology operations or field technology; experience with retail/multi-unit systems, vendor management, configuration and lifecycle management; strong communication, analytical, and project management skills.
POS, LAN/WAN, VLAN, firewall, digital signage, mobile applications, service desk
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