28 helpdesk technician jobs at 17 companies in Shaw, DC
2w
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Helpdesk Technician I
United States or Reston
$55k-$68k/yr RemoteFull Time
3+ YOERequires 3+ years of IT helpdesk experience, 1+ year with an MSP, remote support, Windows, Microsoft 365, Azure, Active Directory, networking, ticketing, and RMM tools; U.S. work authorization required.
Microsoft Windows, Mac, Linux, Microsoft Office 365, Microsoft Azure, Microsoft Teams, Microsoft OneDrive, Microsoft SharePoint, Microsoft Active Directory, Group Policy, ConnectWise Manage, Automate, Labtech, Continuum, NinjaOne, Remote Monitoring and Management (RMM), Mobile Device Management (MDM), TCP/IP, WIFI, VPN, Azure Entra ID, Endpoint Protection, Microsoft Intune, Autopilot, Multifactor Authentication, Encryption, SIEM/SOAR, Endpoint Detection and Response
3w
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Helpdesk Technician
Annapolis Junction, Maryland, United States
$55-$76/hr OnsiteFull Time
10+ YOETS/SCI with polygraph required; bachelor's+10 years or 15 years systems administration; experience with UNIX and Windows, Tier 1/2 support, system implementation, monitoring, and escalation.
UNIX, Windows
3w
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Helpdesk Technician
Fairfax or Denver
$70k-$90k/yr OnsiteFull Time
4+ YOERequires 4–6 years in an MSP environment, strong troubleshooting and client communication skills, and experience with Microsoft platforms, Active Directory, DNS, networking, and Microsoft 365 administration.
Microsoft, Microsoft 365, Office 365, Active Directory, DNS, Mac OS, AutoCAD, Revit, WAN, LAN, VPN, Terminal Services, Citrix, Microsoft MCP, CompTIA A+
2mo
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Helpdesk Technician - NLRB
Washington or Fairfax
$40k/yr OnsiteFull Time
1+ YOE1+ year service desk experience; skilled in hardware/software troubleshooting, mobile devices, audiovisual and video-teleconference systems; ServiceNow experience; ITIL/CompTIA A+/HDI certifications a plus.
ServiceNow
3w
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Electronic Security Systems Tier 1 Helpdesk Technician
Baltimore, Maryland, United States
$57k-$62k/yr OnsiteFull Time
1+ YOEHigh school diploma or GED, 1+ year in technical helpdesk, NOC, or low-voltage security systems, ESS discipline knowledge, ability to read system drawings, and ability to obtain Public Trust clearance.
Video Surveillance Systems (VSS), Intrusion Detection Systems (IDS), Physical Access Control Systems (PACS), NVR, DVR, IP, PoE, VLANs, Milestone, Genetec, Avigilon, Axis, DSC, Bosch, Honeywell, DMP, Wiegand, OSDP, PIV/CAC, Lenel, Software House, Microsoft?, CompTIA Security+, CompTIA Network+
1mo
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Tech Specialist 1 (Helpdesk Technician) -Tysons, VA
Tysons, Virginia, United States
$76k-$94k/yr OnsiteFull Time
6+ YOEAbility to obtain Public Trust; 6+ years helpdesk/technical or security systems support; working knowledge of access control, VMS, networking, hardware/software diagnostics; strong communication and ticket management skills.
LenelS2, Genetec, AMAG, Brivo, HID, Milestone, Avigilon, Genetec Security Center, ExacqVision, Allen Bradley PLC, Ignition, Distech, Niagara, Siemens Desigo, Eaton Foreseer, Schneider EPO, Open Systems Interconnection (OSI), Wonderware, Instrumentation calibrator/simulator
3mo
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Helpdesk Technician - Tier 1
Falls Church, Virginia, United States
OnsiteFull Time
4+ YOEActive DOD Public Trust clearance; CompTIA Security+ CE; Bachelor's degree with 4+ years relevant experience or HS with 8+ years; strong customer service and communication skills; knowledge of IT networks and systems.
Remedy, Active Directory, CAC policies
1w
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Tier 1 Helpdesk Technician
Washington, District of Columbia, United States
OnsiteFull Time
3+ YOEHigh school diploma/GED and 3+ years of experience supporting office computing equipment, operating systems, business applications, connectivity, Active Directory, and service desk operations.
ITSM, Windows 10, Windows 11, macOS, iOS, Microsoft 365, VPN, Active Directory, Zendesk
3mo
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Helpdesk Technician - Tier 1
Falls Church, Virginia, United States
OnsiteFull Time
4+ YOEActive DOD Public Trust clearance; CompTIA Security+ CE; Bachelor’s degree with 4 years’ relevant experience or HS with 8 years; strong customer service and IT knowledge.
Remedy, Active Directory, CAC
1d
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IT Helpdesk Technician
Washington or Washington
OnsiteFull Time
6+ YOEBachelor's degree and six years of technical experience required; active Secret clearance required. Tier 2 desktop support, Windows, networking, mobile devices, CAC/PKI, troubleshooting, and customer-service experience preferred.
Windows 10, Windows 11, Microsoft 365, Microsoft Active Directory, Microsoft Group Policy, TCP/IP, DNS, DHCP, LAN, WLAN, VPN, Android, Linux, iOS, iPadOS, Outlook, Polycom, Video Teleconferencing (VTC), Common Access Card (CAC), Public Key Infrastructure (PKI), Security Technical Implementation Guide (STIG), Defense Information Systems Agency (DISA), Purebred, Mobile Device Management (MDM)
1mo
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Tech Specialist 1 (Helpdesk Technician) -Tysons, VA
Tysons, Virginia, United States
$76k-$94k/yr OnsiteFull Time
4+ YOEProvide Tier 1–2 support for electronic security systems; 4+ years experience with Associate's or 6+ with HS; ability to obtain Public Trust; knowledge of access control, VMS, networking, and ESS hardware.
LenelS2, Genetec, AMAG, Brivo, HID, Milestone, Avigilon, Genetec Security Center, ExacqVision, Allen Bradley PLC, Ignition, Distech, Niagara, Siemens Desigo, Eaton Foreseer, Schneider EPO, Open Systems Interconnection (OSI), Wonderware
1mo
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Helpdesk Technician I (Frederick, Maryland, MD, US, 21704)
Frederick, Maryland, United States
$65k/yr OnsiteFull Time
3+ YOEAssociate degree or equivalent experience, 3+ years IT experience, experience with Windows Server, Microsoft Azure, Active Directory, Exchange, SharePoint, VPN and networking; strong troubleshooting and communication skills; ability to lift 30–50 lbs.
Windows Server, Active Directory, Group Policy, Microsoft Azure, Microsoft Office 365, Microsoft SharePoint, Microsoft Exchange, ThreatLocker, Ubiquiti, VPN, VoIP
1w
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Helpdesk Technician Tier II - Active TS/SCI with CI Poly
Washington, District of Columbia, United States
OnsiteFull Time
2+ YOEHS/GED and 2+ years of experience required. Requires IAT Level II certification, active TS/SCI clearance with ability to obtain CI polygraph, ticketing-system experience, and strong technical and customer-service skills.
Remedy, SCSM, ServiceNow, ITIL, Microsoft Windows
1w
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Junior Systems Administrator/Tier II Helpdesk Technician
Arlington, Virginia, United States
$75k-$90k/yr OnsiteFull Time
3+ YOERequires active Secret clearance, Security+, 3+ years with Microsoft products, Active Directory, and Microsoft 365, plus federal government experience. Bachelor's degree or equivalent technical or military experience accepted.
Active Directory, Entra ID, ManageEngine ADManager Plus, Microsoft 365, Microsoft Exchange Admin Center, Windows 11, Microsoft Intune, Microsoft Endpoint Manager, Okta, CrowdStrike, Qualys, PatchMyPC, Microsoft Teams, Microsoft Defender, SolarWinds Service Desk, Microsoft Authenticator, Duo, PIV, CAC
1mo
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IT Support Technician - Helpdesk
Annapolis, Maryland, United States
OnsiteFull Time
5+ YOEHigh school diploma,5+ years supporting enterprise technology,strong Windows and Microsoft 365 troubleshooting,endpoint deployment and management experience (ConfigMgr/Intune),ITSM and basic cybersecurity familiarity,excellent communication.
Microsoft Windows, Microsoft 365, Microsoft Configuration Manager, Microsoft Intune, Autodesk AutoCAD, Civil 3D, Bentley
2w
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Helpdesk
Manassas or Sterling
$69k-$116k/yr OnsiteFull Time
1+ YOERequires an associate degree in IT or 1+ year related experience, technical support and networking skills, CompTIA Security+ within six months, active Top Secret clearance, and strong communication.
Microsoft Windows, Active Directory, GPO, AI chatbots, VDI
3w
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Tier 2 Helpdesk - Moblie Device Support
Bluemont or Washington
$57k-$92k/yr RemoteFull Time
3+ YOEU.S. citizen with ability to obtain Public Trust; 3+ years customer-facing experience; 1+ year with MDM, iOS wireless configuration, ServiceNow, and Microsoft Office; strong communication and troubleshooting skills.
Microsoft Office, Mobile Device Management (MDM), ServiceNow, Apple iOS
3w
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Desktop Support Technician
Washington, District of Columbia, United States
$73k-$80k/yr OnsiteFull Time
2+ YOEBachelor's in computer science or related, 2+ years technical support/networking experience preferred, knowledge of Windows Server, networking, hardware, Echo360, Canvas, ExamSoft, and helpdesk support.
Windows Server, Echo 360, Canvas, ExamSoft, Smart Board
3mo
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AV Technician, Associate
Bethesda, Maryland, United States
$58k-$70k/yr OnsiteFull Time
5+ YOE5+ years enterprise AV/conference room support; 3+ years helpdesk; hands-on with Teams Rooms, Zoom Rooms, Polycom/Bose, Meeting Owl; strong troubleshooting; ability to support executive meetings; occasional after-hours.
Microsoft Teams Rooms, Zoom Rooms, Polycom, BOSE, Meeting Owl, Digital displays, Projectors, HDMI/USB connectivity, Audio DSPs, Network-connected AV devices, Video switching, Outlook, Microsoft 365, SharePoint, OneDrive
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