Skynet Innovations: Provides managed IT and cybersecurity services for small businesses.
Provide intermediate technical support via phone and ticketing, document tickets, follow SLAs, escalate per IT Glue, troubleshoot servers, networking, AzureAD/Microsoft 365, and perform onsite visits; travel 25–50%.
IT Glue, Active Directory, VMware, Hyper-V, Microsoft Windows, Microsoft Servers, AzureAD, Microsoft 365, HRIS