4 incident analyst jobs at 4 companies in Bloomfield, KY
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IT Service Management (ITSM) Analyst - Incident Management
Louisville, Kentucky, United States
RemoteFull Time
NTT DATATokyo Stock Exchange: 9613: Global digital business and IT services provider.
8+ YOEBachelor's degree or equivalent experience; 8+ years in IT operations, service management, or systems/process analysis; 6+ years leading incident improvements, ITIL v4, automation, and cross-team influence.
ServiceNow, Service Operations Workspace, Statuspage, Zoom, Microsoft Teams
Brown-FormanNew York Stock Exchange: BFA; BFB: Publicly traded American family-controlled spirits producing premium whiskey, tequila, rum, gin, liqueurs, and ready-to-drink beverages.
3+ YOEBachelor's degree in a related field and 3+ years of SAP Finance experience. Requires SAP FI/CO knowledge, production support, incident management, and financial process expertise.
Suntory Global Spirits: Private American spirits manufacturer producing premium whiskey, tequila, vodka, gin, rum, and ready-to-drink cocktails for consumers worldwide.
3+ YOEBachelor's degree, diploma, or equivalent; 3+ years in a similar IT support role; Windows 10, Office 365, hardware, incident management, IT service management, communication, and problem-solving skills.
Microsoft Windows 10, Microsoft Office 365, ServiceNow, iPhones, workstations, printers, phones, tablets
PPL CorporationNYSE: PPL: Energy utility holding providing electricity and natural gas.
5+ YOEBachelor's degree and 5+ years experience; deep hands-on firewall (Cisco ASA, Palo Alto) and Panorama experience; familiarity with SIEM, NIDS/NIPS, HIDS/HIPS; incident investigation and risk analysis skills.