Senior Associate, Voice of the Customer (Cleveland, OH, US)
Cleveland, Ohio, United States
$90k-$129k/yrHybridFull Time
New York Life: Provides life insurance, retirement income, and investment solutions.
Experience in customer experience, insights, analytics, or service operations; strong analytical and storytelling; able to influence without direct authority; experience with surveys and operational metrics.
CBIZNYSE: CBZ: Provides financial, tax, and business advisory services to organizations.
2+ YOEHigh school diploma or equivalent, 2+ years progressive HR generalist experience, emerging consulting/influencing skills, strong communication and relationship building, analytical workforce insight capability, and proficiency with HR systems.
Worthington EnterprisesNYSE: WOR: Manufactures pressure cylinders, steel products, and building materials.
3+ YOEBachelor’s in Finance/Accounting/Economics/Business; 3+ years in investment banking, corporate development, consulting, FP&A, private equity, or similar; strong modeling/analytical skills; proficient in Excel/PowerPoint; ability to synthesize insights.
Excel, PowerPoint, Power BI, Capital IQ, FactSet, Tableau, AI-enabled analytics tools
KeyBankNYSE: KEY: Provides retail, commercial, and investment banking products and services.
5+ YOEBachelor's preferred; 5+ years in data analytics/BI preferred; strong SQL and Python skills; experience with Google Cloud Platform, BI tools, data governance, and enterprise data environments; ability to translate data into business insights.
Python, SQL, Google Cloud Platform, BigQuery, Tableau, PowerBI