10+ YOE7+ Mgmt10+ years in end-user support/IT operations, 7+ years managing technical support teams; ITIL certification; experience with ServiceNow/ManageEngine/Freshservice, Microsoft 365, Teams, Zoom, MSP partnerships, SLAs/KPIs, enterprise/multi-site support.
ServiceNow, ManageEngine, Freshservice, Microsoft Teams, Zoom, Microsoft 365
ENFRA: A multi-disciplinary engineering firm providing integrated engineering design, project support, procurement and construction management services to energy and chemical industries.
10+ YOE7+ MgmtRequires 10+ years in end-user support/IT operations, 7+ years people management, bachelor\u0002s in IT-related field, ITIL certification, hands-on experience with ITSM tools (ServiceNow, ManageEngine, Freshservice), MSP experience, Microsoft 365 and collaboration platform support.
ServiceNow, ManageEngine, Freshservice, Microsoft Teams, Microsoft 365, ITSM
10+ YOE7+ Mgmt10+ years in end-user support/IT operations,7+ years people management,ITSM/ITIL experience,ServiceNow/ManageEngine/Freshservice experience,MS 365/Teams/Zoom familiarity,Bachelor's degree required.
ServiceNow, ManageEngine, Freshservice, Microsoft Teams, Zoom, Microsoft 365