16 it help specialist jobs at 12 companies in Davidsonville, MD
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IT Help Desk Specialist
Alexandria, Virginia, United States
OnsiteFull Time
Lawelawe Technology Services: Native Hawaiian-owned IT and professional services firm serving federal government clients with digital, healthcare, training, and program-management services.
3+ YOEBachelor’s degree in a related field and 3–5 years of end-user technical support experience. Requires Windows/macOS, hardware, ticketing, networking, inventory, customer service skills, and US citizenship.
Windows, macOS, ServiceNow, IT Service Management (ITSM), VPN
Melwood: Melwood is a nonprofit disability-services organization providing employment, training, support, and community programs for people with disabilities.
College diploma or university degree in computer science or 2 years equivalent experience; PC hardware, software, ticketing, troubleshooting, communication, and customer service skills required.
Remedy, ServiceNow, Okta, NinjaOne, Identity and Access Management (IAM), Remote Monitoring and Management (RMM)
University of Maryland Medical System: University-based regional healthcare system in Maryland.
1+ YOEHigh school diploma or GED and at least one year of information technology experience, including customer service. Requires PC hardware, troubleshooting, communication, analysis, and problem-solving skills.
Custom Software Systems: Woman-owned HUBZone IT consulting firm delivering custom software and support services to government clients.
Provide enterprise endpoint and desktop support for Windows/macOS, imaging, Active Directory/Entra ID administration, MDM, Ivanti/KACE/JAMF/Intune experience, strong troubleshooting and security-focused practices.
Windows, macOS, Active Directory, Microsoft Entra ID, Ivanti EPM, KACE, Sentinel, VSOC, JAMF, Microsoft Intune, Event Viewer, macOS Console, BitRaser, AWS
A&T Systems: Employee-owned IT, telecommunications, and cloud managed-services provider serving government and commercial customers.
3+ YOERequires Windows and enterprise software troubleshooting, networking fundamentals, enterprise IT support experience, DoD 8570/8140 certification, DCWF Code 411 compliance, and ability to obtain a security clearance.
Windows, TCP/IP, DNS, DHCP, Active Directory, ITIL, DISA Security Technical Implementation Guides (STIGs), IT service management (ITSM), Service Level Agreement (SLA)
Capitol Cardiology Associates: Physician-led cardiovascular care and vascular surgery network supporting independent practices and their patients across the United States.
3+ YOEAssociate's or bachelor's degree in IT or related field, or equivalent experience; 3+ years in IT support; desktop, server, networking, application, telephony, and help desk support skills.
Concept Plus: Federal IT services and consulting firm delivering cloud, data, AI, and enterprise modernization solutions to government agencies.
3+ YOERequires 3–5 years of Tier 2 IT help desk or technical support experience, Microsoft 365 administration, SharePoint, Teams, OneDrive, and Jira Service Management experience; regulated-environment experience preferred.
Microsoft 365, SharePoint Online, Microsoft Teams, OneDrive for Business, Jira Service Management (JSM), Entra ID (Azure AD), Microsoft 365, SSO, SAML, API, CMMC, NIST, ISO, HIPAA, Oracle
Piedmont Global: Private, minority-owned Strategic Globalization Organization providing language, accessibility, staffing, data, consulting, content, and intelligence services to enterprises and government agencies.
4+ YOE4+ years help desk/desktop support experience; Microsoft 365, Entra ID, Intune administration; Windows and macOS troubleshooting; PowerShell and ITSM experience; strong customer service and training skills.
Microsoft 365, Entra ID, Intune, Claude, Copilot, ChatGPT, Exchange Online, Teams, SharePoint, OneDrive, PowerShell, Windows 11, macOS, Jira Service Management, ServiceNow, Freshservice
PLUS Communications: Bipartisan public affairs and communications consulting firm serving corporations, trade associations, and nonprofit organizations.
3+ YOERequires 3–4 years of help desk experience, a bachelor's degree or equivalent technical certifications, Microsoft 365 proficiency, ticketing-system experience, strong communication, organization, confidentiality, and prioritization skills.
Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft SharePoint, Microsoft OneDrive, Jira, ServiceNow, Zendesk
Dexian Government Solutions: Private federal government contractor delivering enterprise IT, cybersecurity, cloud, AI/ML, and engineering services to government agencies.
2+ YOERequires 2+ years of IT help desk or customer support experience, Windows and desktop support skills, an associate degree or equivalent military experience, IAT I certification, and active DOD Secret clearance.
Dexian: Private staffing and technology-services providing talent, IT consulting, and workforce solutions to organizations worldwide.
2+ YOERequires 2 years of IT help desk or customer support experience, Windows desktop support, an associate degree or equivalent experience, IAT II certification, and active Secret clearance or favorable T3 suitability adjudication.
ServiceNow, Windows, DHA Life-Cycle-Management (LCM)
hatch I.T.: Hatch I.T. is a private U.S. recruiting agency that places technical talent for mission-driven startups.
5+ YOE5+ years IT help desk/technical support; active clearance; Bachelor's degree or equivalent experience; strong hardware/software troubleshooting; AD, Windows, Office; security certifications preferred.
Active Directory, Microsoft Windows, Microsoft Office, Ticketing systems, Cisco networking, VPNs
CGI Federal: U.S. technology and professional services serving federal agencies with IT consulting and mission solutions.
10+ YOEBachelor's degree, 10+ years IT experience, ability to obtain Public Trust clearance, experience administering AI infrastructure, help desk/support experience, strong documentation and troubleshooting skills.
CGI Federal: U.S. technology and professional services serving federal agencies with IT consulting and mission solutions.
7+ YOEBachelor's degree,7+ years IT experience,ability to obtain Public Trust clearance,experience with AI infrastructure,help desk support,technical documentation and governance.