4 it help specialist jobs at 4 companies in Elsmere, DE
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IT Help Desk Support Specialist – Tier II
Aberdeen Proving Ground, Maryland, United States
OnsiteFull Time
A&T Systems: Provides managed IT and telecommunications services to government agencies.
3+ YOERequires Windows and enterprise software troubleshooting, networking fundamentals, enterprise IT support experience, DoD 8570/8140 certification, DCWF Code 411 compliance, and ability to obtain a security clearance.
Windows, TCP/IP, DNS, DHCP, Active Directory, ITIL, DISA Security Technical Implementation Guides (STIGs), IT service management (ITSM), Service Level Agreement (SLA)
American Air, Plumbing & Electric: Provides residential HVAC, plumbing, and electrical services in Florida.
2+ YOE2+ years help desk/desktop support experience, strong Windows and Microsoft 365 knowledge, excellent troubleshooting and communication, valid driver's license and occasional travel required.
Microsoft Windows, Microsoft 365, ServiceTitan, Sage Intacct, ADP, Active Directory, Microsoft Entra ID (Azure AD), Microsoft Azure, Microsoft Intune, Windows Autopilot, Egnyte, Office 365, Android, iOS
Courser: Managed IT service provider for cloud and infrastructure support.
3+ YOE3+ years IT support experience, strong OS and networking knowledge, helpdesk/ticketing experience, ability to troubleshoot complex issues and mentor junior staff.