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2 it operations analyst jobs at 2 companies in Kettering, OH

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IT Operational Analyst
Cincinnati, Ohio, United States
HybridFull Time
Element Materials Technology
Element Materials Technology: Global provider of testing, inspection, and certification services.
Provide TOC/NOC monitoring, first-line support, troubleshooting, incident escalation, Microsoft 365 and Windows support, and follow ITSM processes; ITIL V4 Foundation preferred.
Active Directory, DHCP, DNS, Zabbix, Big Panda, Halo ITSM, Microsoft 365, Outlook, Teams, SharePoint, OneDrive, SQL, Citrix, Windows, Mac OS, VPN
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Senior IT Service Quality Analyst
Cincinnati, Ohio, United States
HybridFull Time
Core Specialty
Core Specialty: Provides tailored specialty insurance and reinsurance solutions.
2+ YOEBachelor's degree in computer science or related field, or equivalent experience; 2+ years in ITSM or service quality; ITIL process, analytics, dashboards, and enterprise IT operations experience required.
Jira Service Management, ServiceNow, BMC Remedy, Jira, JQL, Microsoft Excel, Power BI, CMDB, ITAM, SAM
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