2 it support analyst jobs at 2 companies in Ormond Beach, FL
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IT Support Center Analyst II | IT - Technical Customer Support
St. Augustine, Florida, United States
OnsiteFull Time
UF Health: Academic health center providing clinical care and medical education.
3+ YOE3+ years IT support experience; diagnose and resolve hardware/software issues, manage incident tickets, escalate complex problems, and mentor junior staff.
Frontline Insurance: Provides property and casualty insurance for coastal homeowners.
Provide Tier II technical support including TCP/IP, Windows 10/11, Microsoft Office 365/MFA, Active Directory; troubleshoot desktops, manage user accounts/onboard-offboard, log tickets, mentor Level 1 analysts, and contribute to knowledge base.
TCP/IP, Microsoft Windows 10, Microsoft Windows 11, Microsoft Office 365, Active Directory, MFA