5 it support lead jobs at 4 companies in Newfane, NY
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IT Support Operations Lead
Toronto or Ontario
$80k-$115k/yrHybridFull Time
Entertainment Partners: Provides payroll and workforce management for entertainment productions.
Experience supervising an IT service desk, strong ITIL knowledge, ticketing and reporting experience, Tier 2 application support, stakeholder communication, and service improvement focus.
Post-secondary IT education or equivalent experience, IT support team leadership, distributed IT operations experience, Windows and Microsoft 365 expertise, ITSM knowledge, troubleshooting, and stakeholder collaboration.
Windows 10/11, Microsoft 365, Microsoft Teams, Microsoft Intune, ITSM, ITIL, CMDB, SLA, KPI
Agnico Eagle MinesNYSE: AEM: Produces gold and silver from large-scale international mining operations.
Lead business-IT partnership and portfolio governance, manage demand intake and delivery oversight, guide cross-functional initiatives, and support change and benefits realization.
InstacartNasdaq: CART: Provides grocery delivery and retail technology solutions.
5+ YOE5+ years in IT operations or support management; experience leading logistics/onboarding/procurement teams; hands-on asset lifecycle management (Oomnitza or similar); Jira Service Management proficiency; strong written communication and project management.
Oomnitza, Jira Service Management, Jira, Slack, Confluence, ITAM
Chicago or New York City or Toronto or London or Frankfurt or Tokyo or Hong Kong or Seoul or Sydney
$135k-$165k/yrHybridFull Time
GCM GrosvenorNasdaq: GCMG: Provides alternative asset management and investment solutions globally.
Experience leading a distributed service desk, hands-on Tier 2/3 support, Microsoft 365 and Intune experience, Azure/AWS familiarity, VMware, networking fundamentals, PowerShell scripting, Jira Service Management, ITIL familiarity, strong communication and customer-service skills.
Microsoft 365, Microsoft Exchange Online, Microsoft Teams, Microsoft SharePoint Online, Microsoft OneDrive, Microsoft Intune, Microsoft Endpoint Manager, Microsoft Entra ID, Active Directory, Simeon Cloud, Windows 11, Windows Server, Azure, AWS, VMware, DNS, DHCP, VPN, Zscaler, Zoom, Jira Service Management, Jira, Confluence, PowerShell, Python, Dell, Apple, macOS, iOS, ChatGPT, Claude AI, Glean, Fireflies AI, Gemini