Delan Associates: Provides engineering and professional services to government agencies.
Configure and maintain ServiceNow Event Management for GCP, implement event normalization/correlation, ensure CMDB alignment, and support integrations and production stabilization.
12+ YOE12+ MgmtBachelor's degree and 12+ years of technology leadership, including 7+ years leading IT service management and significant people management; ServiceNow ownership, ITSM/ITOM expertise, and multimillion-dollar budget experience required.
ServiceNow, HR Service Management (HRSM), ITSM, ITOM, ITIL, Splunk, Datadog, Dynatrace, AIOps, UiPath, Site Reliability Engineering, DevOps, SAFe, Kanban, Lean