16 managed services support engineer jobs at 15 companies in Andover, MA
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Field Services Engineer
South Ashburnham, Massachusetts, United States
$62k-$75k/yrFieldFull Time
Tata Consultancy ServicesNational Stock Exchange of India: TCS: Global provider of IT services, consulting, and business solutions.
4+ YOEField service support in manufacturing, ITIL/SLA, incident/escallation management, IMAC, smart-hands, networks/servers, OT security, ServiceNow, asset/stock management, vendor and team leadership.
United States or Chicago or Columbus or Cleveland or Boston or Nashville
$140k-$160k/yrRemoteFull Time
Myriad360: Global IT systems integrator specializing in cybersecurity and cloud solutions.
10+ YOE10+ years designing and supporting enterprise virtualization and HCI (VMware, Nutanix, PowerFlex), MSP experience, hybrid cloud integration, strong communication, and willingness to be on-call and travel up to 40%.
Humanoid: Developing commercial humanoid robots for industrial applications.
2+ YOE2+ years IT support experience, hands-on with Windows/macOS/Linux endpoints, MDM/endpoint management, AV/meeting room systems, basic networking, IT procurement and asset management, Jira Service Management experience, Google Workspace familiarity.
Windows, macOS, Linux (Ubuntu), JumpCloud, Jira Assets, Google Meet, Zoom Rooms, Microsoft Teams, Jira Service Management, ServiceNow, Freshdesk, Google Workspace
Black Kite: AI-native platform for third-party cyber risk management.
5+ YOE5+ years in IT operations/service delivery with hands-on frontline support, vendor and contract management, identity/MDM and Microsoft 365 administration, ITSM, and automation instincts.
Claude Enterprise, ChatGPT Enterprise, JumpCloud, Slack, Zoom, Asana, Neat, Microsoft 365, Suptask, n8n, Python, PowerShell
Head of Global Application Production Services, VP III
Boston or Quincy
$120k-$218k/yrOnsiteFull Time
State StreetNYSE: STT: Provides investment servicing and management to institutional investors.
12+ YOE7+ MgmtBachelor's degree and 12+ years software engineering and global support experience; 7+ years managing global teams; deep knowledge of production support, incident management, DevOps and CI/CD.
Manage 10-15 customer service engineers, drive regional service performance and SLA compliance, use service management systems and metrics, coach and develop staff, and travel up to 50% to support regional operations.
Rightworks: Cloud hosting and managed IT services for accounting firms.
5+ YOE5+ years technical pre-sales/MSP experience; strong Microsoft 365, cloud, cybersecurity, backup/DR, identity, and managed services knowledge; ability to create SOWs, translate technical concepts to business value, and support sales.
Microsoft 365, Salesforce, ConnectWise, Autotask, IT Glue, Quotewerks, SentinelOne, Fortinet
Community Action Partnership Hillsborough and Rockingham Counties: Provides community social services, child development, and economic assistance.
Develop and manage workforce development programs (WEX, OJT, internships, apprenticeships), collaborate with employers and partners, provide individualized employment supports, enter participant data into New HEIGHTS, complete job developer training, and travel locally as needed.
JLLNYSE: JLL: Global commercial real estate and investment management services.
15+ YOEBachelor's in Engineering or equivalent, 15+ years in engineering/IFM/technical services or workplace solutions, proven people leadership and client-facing sales support, ability to travel up to 50%, authorized to work in the U.S.
BICO GroupNasdaq Stockholm: BICO: Develops laboratory automation and bioconvergence technologies for life sciences.
1+ YOECoordinate service between customers, field engineers, and global teams; manage service requests, create quotations, schedule service and parts logistics; 1–3 years service coordination or technical support experience preferred.
MerckXETRA: MRK: A science and technology providing healthcare, life science, and electronics solutions.
2+ YOE2+ MgmtMaster's in CS/IS/Engineering plus 2 years IT experience; expertise with Salesforce Service Cloud, Marketing Cloud, HPALM, Copado, Authenticx, Infinitus, MuleSoft, Dell Boomi; GxP, integration, and leadership experience.
IT Design Leads, Patient Support Program (Boston, Massachusetts, US, 02210)
Boston or Burlington or United States
$132k-$155k/yrRemoteFull Time
MerckXETRA: MRK: A science and technology providing healthcare, life science, and electronics solutions.
2+ YOE2+ MgmtMaster's in CS/IS/Engineering plus 2 years IT experience; expertise in Salesforce Service Cloud and Marketing Cloud, HPALM, Copado, Gearset, Dell Boomi, MuleSoft, PSP ecosystems, GxP experience, and leadership in global technology initiatives.
FreshworksNASDAQ: FRSH: Provides cloud-based customer support and IT management software.
6+ YOE6+ years in enterprise support/CS/TPM/incident management in SaaS, 3+ years handling executive high-severity escalations, experience with enterprise accounts and partnering with Product/Engineering, strong executive communication, data-driven root-cause skills.
Ahold Delhaize USAEuronext Amsterdam: AD: Provider of operational support for omnichannel grocery retail brands.
10+ YOE5+ MgmtBachelor's in CS/IT/Engineering or equivalent, 10+ years supporting enterprise databases, 5+ years leadership, advanced expertise with Oracle, Microsoft SQL Server, PostgreSQL, MySQL and cloud DBs, strong security/compliance and service delivery experience.
Oracle, Microsoft SQL Server, PostgreSQL, MySQL, Azure, AWS, Rubrik, Datadog, SolarWinds, Rapid7, Microsoft Defender, ITIL
5+ YOEBachelor's in computer science/engineering or equivalent,5+ years customer-facing experience driving technical implementations,experience with cloud operations/support/migrations,and strong communication and problem-solving skills.
Red Hat: Provides enterprise-grade open source software and cloud solutions.
10+ YOE10+ years in security, support, development, engineering, or QA; Associates/Bachelors in computer science or technical discipline; RHCE/RHCA and security certs preferred; strong communication, customer advisory, CI/CD and container platform experience; ability to travel and work in US without visa sponsorship.
Java, Python, JavaScript, Red Hat Enterprise Linux (RHEL), Satellite, Ansible, Docker, Kubernetes, continuous integration (CI), continuous delivery (CD)