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3 manager of cx jobs at 3 companies in Everett, MA

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Director of CX Strategy and Portfolio Management
Waltham, Massachusetts, United States
OnsiteFull Time
Boston Dynamics
Boston Dynamics: Building advanced mobile robots for industrial and warehouse automation.
15+ YOE15+ MgmtRequires 15+ years of leadership experience in product, portfolio/program management, or customer strategy; expertise in Agile, journey mapping, governance, roadmapping, organizational change, analytics, and cross-functional leadership.
Salesforce, Agile, ADKAR
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1mo
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Head of Loyalty Strategy
Boston or Jersey City or Merrimack or Smithfield
$125k-$258k/yr OnsiteFull Time
Fidelity Investments
Fidelity Investments: Provides investment management, retirement planning, and brokerage services.
10+ YOE10+ years in marketing/CX/strategy or loyalty, experience building customer-centric loyalty programs, strong people leadership, customer research and measurement skills, ability to define metrics and run test-and-learn initiatives.
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1mo
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Director of Customer Experience – Commercial Banking
Boston or New York City or Philadelphia or Charlotte
$216k-$267k/yr HybridFull Time
Citizens Financial Group
Citizens Financial GroupNYSE: CFG: Provides retail, commercial, and private banking services to customers.
10+ YOE10+ years in customer experience, journey or service design with commercial banking experience; proven leadership of cross-functional teams; expertise in service design, journey mapping, process improvement, and CX performance programs; strong communication and executive presence; Bachelor's required, MBA preferred.
JD Power, NPS
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