AdobeNASDAQ: ADBE: Provides software for digital media creation and marketing analytics
10+ YOE10+ years mixed-methods research experience, synthesizing qualitative, quantitative and telemetry data, framing ambiguous product problems, researching GenAI and agentic experiences, executive-level communication and influencing skills.
Staff UX Researcher, Customer Service Management (CSM)
Santa Clara, California, United States
HybridFull Time
ServiceNowNYSE: NOW: Provides a cloud platform for automating enterprise digital workflows.
7+ YOEBA/BS in HCI, human factors, psychology, cognitive science, anthropology, design, or equivalent; 7+ years of customer-centered research; enterprise research, AI product evaluation, mixed methods, and portfolio required.