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Workforce Management Analyst I
Portland, Oregon, United States
$23-$26/hr RemoteFull Time
Supports contact center WFM system for daily workforce planning, scheduling, real-time adherence monitoring, and performance reporting. Requires HS diploma, strong communication, Excel/Word proficiency, math and analytical skills; 1 year contact center/WFM experience preferred.
Microsoft Word, Microsoft Excel, WFM, ACD, Agent Web Station, NICE