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2 operations analyst jobs at 2 companies in Shelley, ID

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Member Service Centers Analyst
Chubbuck, Idaho, United States
OnsiteFull Time
Idaho Central Credit Union
Idaho Central Credit Union: Member-owned, not-for-profit state-chartered credit union providing personal and business banking to members across the western United States.
2+ YOE2+ years contact center operations / analytics or equivalent systems administration experience. Experience with Five9, Calabrio, Level.ai, PinDrop, reporting and dashboarding, UAT, AI/automation exposure, strong analytical and communication skills; membership eligibility required.
Five9, Level.ai, Calabrio, PinDrop, Power BI, Tableau, Google Data Analytics
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Sr. ServiceNow Solution BA
Idaho Falls or United States
$105k-$125k/yr RemoteContract, Full Time
CRI Advantage
CRI Advantage: IT SaaS, cybersecurity, and consulting firm delivering ServiceNow implementations and transformation services to government and business clients.
3+ YOERequires 3–7 years of ServiceNow experience, 4+ years of business analysis, 2+ years in a senior or lead role, ServiceNow CSA, Scrum certification, and a bachelor's degree or equivalent experience.
ServiceNow, ITSM, FSM, HRSD, ITOM, WSD, Scrum, Agile, UAT
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