10+ YOE7+ MgmtRequires 10+ years in end-user support/IT operations, 7+ years people management, bachelor\u0002s in IT-related field, ITIL certification, hands-on experience with ITSM tools (ServiceNow, ManageEngine, Freshservice), MSP experience, Microsoft 365 and collaboration platform support.
ServiceNow, ManageEngine, Freshservice, Microsoft Teams, Microsoft 365, ITSM