3 platform support engineer jobs at 2 companies in Shepherd, TX
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Sr. Network Engineer (Serviceability)
Spring or San Jose or California or Texas or North Carolina or United States
$120k-$275k/yr RemoteFull Time
Bachelor's in a technical discipline, significant advanced networking engineering/supportability experience with Juniper/HPE platforms, strong analytical and communication skills, and ability to translate customer support signals into product/serviceability improvements.
ACX Series Routers, EX Series, MX Series, PTX Series, QFX Series, SRX Firewalls, SSR Series, SASE/SSE, Session Smart Router, Apstra, Mist, Junos, Junos EVO, AIOps, Jira, Confluence
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Sr. Network Engineer (Serviceability)
Spring or San Jose or California or Texas or North Carolina or United States
$120k-$275k/yr HybridFull Time
Bachelor's in EE/Networking or related; significant advanced networking and escalation engineering experience; deep hands-on knowledge of Juniper/HPE platforms; ability to analyze support-case data and influence product and engineering decisions.
ACX Series Routers, EX Series, MX Series, PTX Series, QFX Series, SRX Firewalls, SASE/SSE, Session Smart Router, SD-WAN, Apstra, Junos, Junos EVO, Mist, Jira, Confluence
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Senior Director of Digital Technology for Customer Support
Spring or Austin or Houston
$210k-$320k/yr OnsiteFull Time
10+ YOEGraduate degree in a related field, 10+ years in customer support technology or contact center transformation, experience with CCaaS and CRM platforms, AI-enabled tools, strong stakeholder and change leadership.
CCaaS, CRM