7 saas implementation manager jobs at 5 companies in Joppatowne, MD
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Implementation Advocate
Bowie, Maryland, United States
OnsiteFull Time
2+ YOE2+ years implementing/supporting software in high-volume environments; knowledge of revenue cycle management, HIPAA/EDI standards, SaaS platforms, Windows/Linux, Microsoft Office; strong communication and project skills; Bachelor’s preferred.
Windows, Linux, Microsoft Office, Salesforce, ANSI X12, 835, 837, 270/271
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Implementation Advocate
Tampa or Bowie
$61k-$89k/yr OnsiteFull Time
2+ YOE2+ years implementing or supporting software in high-volume environments; healthcare RCM knowledge; HIPAA/EDI familiarity; SaaS experience; strong communication, organizational, and project skills; Bachelor’s degree preferred.
Windows, Linux, Microsoft Office, Salesforce, ANSI X12
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Customer Success Manager (Public Sector)
Baltimore, Maryland, United States
RemoteFull Time
3+ YOE3+ years in customer success or related customer-facing role supporting SaaS/public sector customers; experience with SaaS implementation, analytics, and stakeholder communication; willingness to travel.
API
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Customer Success Manager – Strategic Accounts
Baltimore, Maryland, United States
$85k-$100k/yr RemoteFull Time
7+ YOERequires 7+ years in customer success, strategic account management, or equivalent; complex enterprise implementations, executive engagement, project management, healthcare SaaS knowledge, and customer success metrics experience preferred.
HubSpot, Jira, Confluence, HIPAA, DEA, Epic, Cerner, Meditech, Net Revenue Retention (NRR), Net Promoter Score (NPS), Customer Satisfaction (CSAT)
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Director, Customer Implementations
Bethesda or Canton or Charlottesville or Richmond or Cleveland or Raleigh or Philadelphia or Boston or Atlanta or Jacksonville or Houston or Alabama or Arizona or California or Colorado or Connecticut or Delaware or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Maryland or Massachusetts or Michigan or Minnesota or Nevada or New Jersey or New York or North Carolina or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$150k-$165k/yr RemoteFull Time
10+ YOE6+ Mgmt10+ years in B2B SaaS implementation or delivery operations and 6+ years leading global teams; enterprise implementation, customer value, AI, automation, and Eastern Time Zone experience required.
AI, automation, dashboards, workflow tools, digital workers, ERP
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Senior Manager, Enterprise Applications Engineering
Baltimore, Maryland, United States
$180k-$220k/yr OnsiteFull Time
7+ YOE3+ Mgmt7+ years implementing and supporting enterprise SaaS applications, 3+ years managing teams, enterprise Microsoft 365 and ServiceNow experience, Microsoft Entra ID/Intune, PowerShell, API/REST, ITIL knowledge, bachelor's or equivalent experience.
Microsoft 365, Microsoft SharePoint Online, Microsoft OneDrive for Business, Microsoft Teams, Microsoft Purview, ServiceNow, Microsoft Entra ID (Azure AD), Microsoft Intune, PowerShell, REST, webhooks, OAuth 2.0, SAML, SCIM, Zoom, Slack
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Senior Manager, Enterprise Applications Engineering
Washington, District Of Columbia, United States
$185k-$225k/yr OnsiteFull Time
7+ YOE3+ MgmtBachelor's degree preferred or equivalent experience; 7+ years implementing and supporting enterprise SaaS/cloud applications; 3+ years managing teams; Microsoft 365, ServiceNow, Entra ID/Azure AD, Intune, PowerShell, API/REST experience; ITIL knowledge; strong project and vendor management.
Microsoft 365, Microsoft SharePoint Online, Microsoft OneDrive for Business, Microsoft Teams, Microsoft Purview, ServiceNow, Microsoft Entra ID (Azure AD), Microsoft Intune, PowerShell, Microsoft Office, Zoom, Slack, REST, webhooks, OAuth 2.0, SSO, SAML, SCIM